Bilingual Customer Support Representative (German Speaking) at Procore Technologies (Remote)

Sorry, this job was removed at 6:44 p.m. (CST) on Thursday, June 30, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Job Description

What if you could use your people skills to support a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitised and least served industries. That’s why we’re looking for a talented Bilingual Customer Support Representative (CSR) to join Procore’s journey to revolutionise construction. As a CSR, you’ll utilise your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelise Procore's platform. 

As a member of Procore’s CSR team, you’ll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you’ll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If you’re excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment—Procore is the place for you!

This position will report to the Manager of Customer Support and is based in our Dublin office. We provide our customers with 24/7, around-the-clock support and are looking for candidates to join us immediately. 

What you’ll do:

  • Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimise system use and maximise impact

  • Work in an exciting, fast-paced contact centere environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs

  • Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems 

  • Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software

  • Diligent, consistent attention to detail and management of administrative aspects of the job

  • Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike 

  • Proactively seek guidance and direction from manager and co-workers when appropriate

  • Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

What we’re looking for:

  • Fluency in English and German

  • 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED

  • A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully 

  • Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions

  • A hungry learner with the ability to learn quickly and adapt to a changing product

  • Self-starter who is excellent at problem-solving

  • A solution-focused mindset that proactively detects issues and provides timely solutions 

  • Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player 

  • Prior experience or even interest in the construction industry is a plus

Additional Information

If you'd like to stay in touch and be the first to hear about new roles at Procore, join our Talent Community.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • Monday.comManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

An Insider's view of Procore Technologies

How would you describe the company’s work-life balance?

One of my favorite things about Procore is the flexibility and compassion the company has for families. I never need to worry about anything at work when my personal life needs attention. That is immeasurable to my family and me.

Mindy

Sr. Director, Customer Marketing

What's the biggest problem your team is solving?

Helping customers gain insights from data. In Product & Tech, the platform we've built for our customers generates a ton of raw data. We follow data mesh principals to source this data quickly, securely, and reliably to build trusted data and ML products that enable our customers to make data-driven decisions.

Darin

Sr. Manager, Data Systems & Reliability

How has your career grown since starting at the company?

I joined as a Sales Development Rep (SDR) in Jan 2021 and after becoming a top performer discovered my passion for coaching. The typical career path for an SDR is to become an account exec. My manager suggested a management role to me instead after he saw my passion and strengths. I got a management job in February 2022

Grace

Emerging Sales Development Manager

What makes someone successful on your team?

Be hungry, humble, and smart. Shadow your peers, be honest about what you’re struggling with and tackle it head-on, and find a mentor who can guide and support you.

Greg

Regional Sales Director, Canada

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

We invest in you so you can grow and thrive, whether that’s at Procore or wherever your journey may lead you. This is why we provide our employees with benefits centered on well-being, appreciation, connection, and community. While benefits will vary by location, check out a few of our offerings that may be available:

Be well. Stay well.
Well-being is a journey, not a destination. We provide comprehensive competitive healthcare benefits, long-term disability, life insurance, partnerships with industry experts to give you the tools needed to engage in mental wellness, and more!

Family-Building Benefits
We offer benefits that support many paths to parenthood, including fertility treatment for individuals enrolled in specific medical plans and cash benefits to support adoption and surrogacy for all U.S. employees.

Procore Values Time
Value-driven paid time off means no accruals and no "use it or lose it" games with your vacation bank—just straight-up openness, ownership and optimism to have the time off you need.

Employee Stock Purchase Plan
Take pride in your work, invest in yourself, and help shape the Procore of tomorrow with our employee-exclusive program for purchasing discounted shares of PCOR stock.

Planning for Retirement
We believe in setting you up for short—and long—term success! Procore provides retirement benefits such as a 401k or RRSP with employer contribution. This benefit varies by country.

Employee Enrichment Program
Craft your career, make an impact and be connected to something larger than yourself. We offer classes and programs to help you develop YOU.

Hybrid Work Environment
Work isn’t just somewhere we go—it’s something we do together. That’s why we focus on balancing flexibility between remote and in-office experiences that empower you to do your best work, however that is. Did we mention the majority of our offices are dog-friendly too?!

But that's not all...
Take advantage of our “Procore Perks” program—a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.

*Please note that not all benefits programs are offered in all markets due to compliance and/or administrative complexities.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

More Jobs at Procore Technologies

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Procore Technologies's full profileSee more Procore Technologies jobs