Bilingual Customer Service Rep/Supporting Pets at PetIQ (Omaha, NE)

| Omaha, NE
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PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country. We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets. 

Why join the PetIQ Team?
· Great company culture
· Company is in growth mode, come be a part of our exciting growth
 
Full time employee benefits include:
· Medical, Dental, Vision
· Flex Spending Account
· Company Paid Life Insurance
· 401(k) with Company Match
· Employee Assistance Program (EAP)
· Paid Holidays and PTO
· Short and Long Term Disability Insurance

We are pet lovers and looking to fill a position for a call center agent that has bilingual spanish/english skills! If you want to work for a company that helps pets every day, apply now.

Essential Functions/Job Duties

  • Confer with clients and employees by telephone and email to provide information about products or services, take or enter orders, or obtain details of complaints 
  • Review Rx requests 
  • Assist with responding to incoming email requests
  • Respond to customer questions regarding positive tests
  • Log in client accounts any interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken 
  • Escalate unresolved client complaints to designated lead or manager for further investigation 
  • Generate various reports including Missing OP/HW Label and Duplicates. 
  • Assign and mail Rabies Tags 
  • Assist clients with Microchip Registration issues. 
  • General clerical functions including filing, faxing and mailing records 
  • Other duties or functions as requested 

Education

  • High School Diploma or General Education Degree (GED)

Experience

  • 1+ years in customer service experience
  • 1+ years as an agent at a consumer call center
  • Experience handling companion animal service calls a plus.
  • Solid computer skills preferred.
  • Superb communication skills required

Knowledge, Skills, and Abilities

  • Excellent communication skills
  • Fluent in English and Spanish
  • Leverages Relationships

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to sit and talk or hear

Work with a great team & bring your dog to work with you!

PetIQ is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other applicable characteristics protected by law. 

By submitting this application, I certify that my answers are true and complete to the best of my knowledge. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release. 

More Information on PetIQ
PetIQ operates in the Consumer Web industry. The company is located in Eagle, ID, Plano, TX, Springville, UT and Daytona Beach, FL. PetIQ was founded in 2022. It has 324 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 8 open jobs at PetIQ, click here.
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