Bilingual Clinical Trial Recruiter (Call Center, Remote Position)

| Austin, TX
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About SubjectWell

SubjectWell is a venture-backed technology startup on an unstoppable mission to disrupt patient recruitment for clinical trials, a $100 billion dollar sector. Clinical trials need millions of qualified patient volunteers, but regularly fall behind schedule because patients are unaware of the benefits of clinical trials or even how to get involved. SubjectWell was founded by two entrepreneurs on their third successful startup finding consumers and matching them with opportunities in digital marketplaces.  SubjectWell is transforming patient recruitment with the creation of the first and only clinical trials marketplace. We broadly educate people on the benefits of research participation and allow interested patients to choose from and be screened against multiple clinical trials in the marketplace. Since 2012, SubjectWell’s high-touch approach has helped over 780 pharmaceutical and biotech companies find qualified patients in over 175 therapeutic areas.

SubjectWell is looking for exceptional people, who are passionate about their field of expertise. Your work will build an innovative healthcare startup that is helping patients access promising care and is speeding the delivery of new medical treatments to the world.

Here is your chance to really make a difference, both in your career and in the lives of millions. 


About the position

This Call Center position is for Bilingual (Spanish) medical professionals who will be responsible for contacting English and Spanish speaking patients around the world who have particular health conditions and are interested in participating in clinical trials. 


Responsibilities and Duties

  • Calling patients who have asked for more information in clinical trials and conducting a basic medical screening
  • Discussing available trials with patients and performing a detailed screening to evaluate a patients eligibility for a trial
  • Transferring pre-qualified patients to clinics for further screening


Qualifications and Skills

  • Minimum 2 years work experience in a medical, paramedic or medical research role
  • Previous clinical trial experience and/or medical degree a plus
  • Minimum 2 years patient-facing experience required, either via phone or in person
  • Basic knowledge and understanding of chronic illnesses and medications
  • Neutral English accent and professional telephone manner
  • Fluent in Spanish and English, verbal and written - required
  • Good listening skills, empathy and sensitivity in patient interactions
  • High level of computer literacy
  • Clear criminal record, acceptable credit profile and good references
  • Willingness to work USA Central Standard Time hours
  • Operational Working Hours:  Monday to Friday 8:00am–5:00pm CST


Perks & Benefits

SubjectWell hires incredibly talented and driven people who make us better. We strive to create an amazing workplace by investing in our employees. From our no cost, fully paid medical/dental/vision benefits for you and your entire family, our employer-funded HRA accounts, and our unlimited PTO - we value your wellbeing. And with employee stock options and 401(k) with 3% employer contribution (no matching required), we are dedicated to your future.

SubjectWell is committed to providing an enriching culture for all. From family lunches, company outings and a fully stocked kitchen, to generous parental leave benefits and a relaxed work environment - we aim to support our employees.

For more in-depth information on what it’s like to work at SubjectWell, as well as a comprehensive list of our benefits and perks, visit http://www.subjectwell.com/work-with-us.

More Information on SubjectWell
SubjectWell operates in the Healthtech industry. The company is located in Austin, TX. SubjectWell was founded in 2012. It has 204 total employees. It offers perks and benefits such as Eat lunch together, Daily sync, Open door policy, OKR operational model, Team based strategic planning and Group brainstorming sessions. To see all jobs at SubjectWell, click here.
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