JOB SUMMARY

The Bed Board Coordinator collaborates with the departmental leadership of Support Services and oversees all hospital services requests, bed movement and placement of patients and helps to monitor efficient transfers and discharges for enhanced throughput. Serves as the coordinator for the base station for the Environmental Services, Linen Distribution, Central Patient Transport, Supply Chain, Food Services, Biomed, Clinical Equipment Support, Facilities as well as a liaison for Information Technology requests. Receives incoming telephone calls and dispatches to Support Services departments accordingly. Facilitates and prioritizes job requests based on patient care needs. Utilizes software program to enter and monitor bed tracking activity and intercept work tickets from the Call Center and dispatch appropriately. Monitors staff conducting discharges, transfers, equipment/supply/item movement and high-profile cleaning to ensure consistency and compliance through direct observations. Interdepartmental communications to include the ability to recognize and appropriately respond to situations and issues that require communication or interaction with other departments. Provides training to staff and other bed management staff on bed control responsibilities. Works closely with Bed Management, Emergency Room, Nursing, Case Management and Support Services Staffing Office, and Operations division leadership. Performs a variety of administrative duties, such as typing, filing, recording etc.

MINIMUM REQUIREMENTS

EDUCATION: High school degree or GED diploma is required.

PRIOR EXPERIENCE: Six to twelve months related experience required, such as an operator/receptionist or in a customer service environment (e.g.: telemarketing or telephone operator) or general office environment. Strong verbal and written communication skills; good technical/mechanical aptitude; excellent organizational skills. Highly motivated individual with minimum typing speed 45+wpm, with minimal errors. Excellent customer service skills. Able to work independently and as a team member in a very demanding fast-paced environment with courtesy and respect for our customer. Must have the ability to multi-task and prioritize.

ON-THE-JOB EXPERIENCE: Approximately three to six months to gain familiarity with the Hospital environment, department routines and procedures, and the full range of job duties.

PROBLEM SOLVING: Job requires some problem-solving. In most cases, the problems are straightforward.

INTERNAL CONTACTS: Internal contacts necessary to effectively explain and interpret information for others inside the Hospital.

INDEPENDENT JUDGEMENT: Work generally has standard procedures and instructions but frequently requires deviation from established methods to achieve results.

PATIENT CARE: Assists with patient care by ensuring a safe, healthful, and pleasant environment.

RESPONSIBILITY FOR WORK OF OTHERS: Incumbent is an individual contributor, but also supervises a small support staff and is responsible for appraising their performance, determining their pay increases, and hiring/firing them.

CERTIFICATION/REGISTRATION/LICENSURE: No special certification, registration, or licensure is required.