AVP - Foreclosure

| Dallas-Fort Worth, TX
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Overview
Responsible for implementing and managing a line of business specific call monitoring process and Post Mortem QA/QC audit process. Responsible for supporting Default Servicing in a Project Management capacity - analysis, design, training, testing, implementation and support of targeted solutions. Also manages the Operational Default Reporting team.
Job Description
  • Manages a QA/QC group that verifies through a combination of QA/QC, Call Monitoring and target reviews, adequate review is being conducted to ensure that compliance policies and procedures are being followed. If errors are found, collaborates with business units to determine root cause of compliance issues and resolve them, through modified procedures, training, systems or disciplinary actions
  • Works closely with business units and legal to implement any required changes of law related to loan servicing processes, including RESPA and TILA, among others
  • Gathers, investigates and reviews information and conduct research and/or testing, as necessary, including targeted reviews
  • Participate in the complaint management system and service provider programs, including supervising periodic audits
  • Acts as internal consultant to Legal and Business Unit Compliance Officers to ensure compliance requirements are integrated into operations along with training programs and monitoring plans
  • Oversee remediation of issues noted in the compliance assessments or from external/internal audits
  • Acts as the subject matter expert in designing, developing, and implementing the default reporting functions for PennyMac loan portfolio.
  • Responsible for overseeing project teams within one or more functional areas
  • Provides training, guidance and direction on daily activities within the scope for the Operational Default Reporting team
  • Works with senior management, risk management, finance and other functional areas to provide analytics regarding the performance of the Default Loan Servicing
  • Participates in the analysis, design, training, testing, implementation and support of targeted solutions
  • Develops prototype test plans and act as liaison between client community and technical staff, as well as with vendors and end users to create and execute project plans and schedules
  • Perform other related duties as required and assigned
  • Demonstrate behaviors which are aligned with the organization's desired culture and values
Ideal Candidate will have the following:
  • 5+ years management experience in the mortgage industry required
  • 5+ year's previous experience in a compliance role in the mortgage role in the mortgage lending/banking industry. Currently working knowledge of servicing compliance, the CFPB, and state and regulatory requirements in mortgage servicing
  • Bachelor's degree in Business, Economics or related field a plus
  • Subject matter expert in Freddie Mac, Fannie Mae, FHA and broad knowledge or federal, state, and CFPB requirements
  • Requires experience with Corporate Compliance Program management; Legal and Mortgage Compliance experience, including supervisory/management experience
  • Must possess excellent critical thinking, problem solving, and mathematical skills
  • Proven track record at delivering timely and accurate information in a fast-paced environment
  • Expert with Microsoft Office (Excel, Word, PowerPoint)
  • Basic SQL programming a plus
  • Proved communication skills along with excellent interpersonal and organizational skills
  • Strong leadership and project management skills and ability to prioritize and manage multiple tasks
Years of Experience:
5Education:
Bachelor's Degree
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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of Pennymac

What are some social events your company does?

Our Tech team has great events, including casino & trivia nights, virtual happy hours, gaming - we’ve even sponsored a video game tournament against our industry competitors! We’re nationally disbursed, but regardless of where people live, we’re all part of one interactive, linked community, and it’s easy to find others who share your interests.

Juan

Senior Developer, Production

How do you collaborate with other teams in the company?

The culture at Pennymac has cultivated a great sense of teamwork in which we all succeed, fail, and learn together. We collaborate in many ways - from video calls to morning coffee hours, ad hoc huddles, email, chat, and sometimes while playing ping pong or pool in the cafeteria. Everyone is encouraged to work together to accomplish a common goal.

Mandy

Vice President, IT Program Management

How has your career grown since starting at the company?

My time at Pennymac has rocketed my career as a software dev. In two years I went from having no professional coding background to managing three applications in production, managing two direct staff and contributing to open-source libraries. My time has given me the experience and skills to successfully create new tech products that make money.

John

Assistant Vice President, Application Development

How do your team's ideas influence the company's direction?

As a company, we're one very cohesive, supportive team with various areas of expertise. It's like a potluck - everyone brings something different, but it all comes together perfectly. Company management believes in us, trusts us, and invests in us. That provides the opportunity to build positive outcomes for our business and our customers.

Nick

Managing Director, Technology Infrastructure

What are some things you learned at the company?

Our team constantly works to better itself by delivering software on time without shortcuts or compromising quality. At Pennymac, I have the opportunity to own many critical day-to-day database operations. I've had the flexibility to be innovative, which has allowed me to grow as a developer.

Pavan

Senior Developer, Database

What are Pennymac Perks + Benefits

Pennymac Benefits Overview

Pennymac puts its people first. Our generous health, dental and vision benefits are available to all full-time employees. Our tech department also hosts fun, team-building events and activities.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
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