Overview
Oversees the activities of a department or business unit and is responsible to achieve overall productivity, quality, and timeliness goals. Partners with business unit leaders to develop the unit's vision and strategy and objectives. Delegates responsibilities to managers and supervisors as appropriate, and ensures department operational activities are carried out in accordance with established policies, procedures and regulatory requirements. Monitors and presents productivity results to business unit leaders. Hires, motivates, trains, coaches and counsels and terminates staff as appropriate. Drives operational improvement activities across the business unit. Has P&L responsibility for the department or business unit.
Job Description

• Works with business unit leaders to develop strategic direction and the business unit's objectives based on cascaded divisional goals
• Plans, directs and executes all activities of business unit operations, ensuring that appropriate levels of staffing, training, technology, and other resources are available to achieve the business unit's objectives within budgeted parameters
• Develops and communicates the unit's objectives by which work results are measured
• Delegates responsibilities appropriately to subordinate managers, supervisors, and/or senior staff
• Continually monitors and evaluates programs, processes, work flow, and business results, taking corrective action when necessary to ensure unit objectives are accomplished within established guidelines, protocols, and regulatory requirements
• Leads departmental efforts to refine policies, procedures, processes and leverage technology resources to increase efficiency, contain costs, and improve business unit results
• Creates and presents regular reports to department leaders
• Drives the development of team culture to inspire employee initiative, performance, and an inclusive, cooperative work environment
• Serves as a subject matter expert and/or as a point of escalation to resolve internal or external issues
• Interfaces across departments and/or divisions to accomplish cross functional projects and activities
• Oversees vendor relationships that are applicable to departmental activities
• Performs other related duties as required and assigned
• Demonstrates behaviors which are aligned with the organization's desired culture and values

Ideal Candidate will have the following:

• Financial Services and/or mortgage industry experience preferred
• Knowledge of applicable industry and regulatory guidelines
• Proficient in Excel and Word
• Team player with strong attention to detail, strong organizational skills, and ability to work independently
• Results oriented and performance management focused
• Proven track record at delivering timely results in a fast-paced environment
• Excellent critical thinking, problem solving and mathematical skills, using sound judgment
• Strong business acumen and ability to interface with management
• Strong collaborative, communication, and interpersonal skills
• Proven people management skills

Years of Experience:
7Education:
Bachelor's Degree