Job Context:

We are seeking an experienced Application Support Sr. Analyst within ICG Treasury and Trade Services Production Support organization. The teams provide Level 2 support for applications within TTS Technology. They handle the day-to-day availability of the applications and ensures issues or status updates are accurately communicated to business users.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
You have strong application support and technical knowledge and be successful in their endeavors, excellent partnership and team building skills mentor junior resources and have sound character and social skills.

You should be technically astute, well organized, hardworking discussing issues with business and technical users. You possesses good multi-tasking skills and be process orientated.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Education:

• Bachelor's/University degree or equivalent experience

UNIX and Scripting

• Working experience with Linux infrastructure
• Experience writing Linux Shell scripts

Database

• Good Technical knowledge of Oracle 11G, SQL, MS SQL Server

Programming Languages and Middleware

• Good Technical Skills in Java ,API and XML
• Technical understanding of IBM WebSphere and TIBCO
• Technical understanding of ABINITIO
• Knowledge of Business Objects

Messaging

• NDM, SFTP, MQ & TIBCO EMS

Core Cash

• Strong Knowledge of Payments. (SWIFT Message types, Collection, receivables , SEPA and Fast payments)

Scheduling Tools

• Autosys or relevant batching tools

DEVOPS and Cloud

• Experience on Cloud computing and migrating applications to ECS containers
• Experience on GitHub , TeamCity , Maven, CHEF or Ansible , Jenkins

Personal:

• Ability to work in a team environment
• Ability to learn new skills quickly with little supervision
• Superb communication and interpersonal skills
• Authoritatively and effectively handles work, time, and resources
• Applied knowledge of standard development methodologies
• Ability to handle high stress and pressure situations
• Strong problem solving and program execution skills
• Self motivating
• Ability to understand the big picture - can step back and understand the context of problems before applying analytical skills to address the issues
• Demonstrable ability to communicate and develop long-lasting relationships with all levels of Management in a clear, concise manner
• Delivery focused and result oriented
• Process oriented
• Attentive to detail

Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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View the EEO Policy Statement.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.