Audio Video Technician

| San Francisco, CA
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The Cisco Meraki team is seeking a strongly motivated, hardworking, people-focused member of our SF Workplace team. This person will have great relationship building skills, outstanding customer service, and a strong personal ownership of responsibilities. In this position, you’ll be encouraged to take your own initiative, work independently and take all tasks to completion (regularly exceeding expectations).

Meraki is changing the way the industry thinks about networking, and you will support our efforts to continue that evolution in San Francisco. As part of the Digital Workplace team, there will be opportunities to simplify complexity, improve the workplace experience, and build coordinated solutions across Cisco.

This role will partner with a diverse group of amazing Meraki team members across the organization to support our growing customer zero and in-house testing programs. You will have the opportunity to grow your technical knowledge, communication/presentation abilities as we further advance Meraki's networking technology.

What you will do:

Project Support

  • Support the Meraki Workplace Technology Lead’s global vision and strategy
  • Support successful workplace technology  projects in the SF office; lead installations and infrastructure improvements and lead contractors/vendors
  • Lead meetings with internal product teams to build in-office testing capabilities while balancing impact to employees; collaborate to reach the best outcomes with SF office leaders

Workplace Technology Support

  • Support of all in-office Cisco, Meraki, and 3rd party workplace technology
  • Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms
  • Primary user-facing POC for all VC related issue
  • White glove VC technical support for C-suite and high level management
  • Provide VC focused support for high profile events
  • Perform break fix (user reported incident) tasks within target SLA response window
  • This role will work onsite daily

Skills and Experience required

  • 1-3 years’ tech support experience.
  • 1-3 years’ experience troubleshooting, testing, or repairing technical equipment.
  • Knowledge of general workplace AV technology; experience with large scale, sophisticated event AV systems a plus
  • High level understanding of Cisco and Meraki product lines
  • Familiar with help-desk ticketing systems (we use Zendesk)
  • Familiar with project management tool(Jira, Asana)
  • Experience coordinating and leading vendors
  • General understanding of power, data, network, supporting infrastructure

Computer skills – working with various computer technology is a necessity for audiovisual professionals

Troubleshooting – AV technicians troubleshoot all equipment issues in a timely manner. Successful technicians strive to exceed expectations

Customer service – interfacing with customers and guests on-site to make sure their desires are met and that equipment is functioning is a major responsibility of these technicians

Organization skills – being organized is a requirement for AV technicians due to the tools, wiring, cables, and parts that they must methodically sort and install

Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we don't just accept differences - it's one of our key values. Everybody In means we listen to each other's opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.


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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • ScalaLanguages
    • SwiftLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Network Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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