Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Charlotte, NC

Associate Territory Management Specialist Spectrum Enterprise at Spectrum (Charlotte, NC)

| Charlotte, NC
Sorry, this job was removed at 12:47 a.m. (CST) on Sunday, June 5, 2022
Find out who's hiring in Charlotte, NC.
See all Operations jobs in Charlotte, NC
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
At a glance:
  • Are you a client-centric professional familiar with territory management processes and procedures?
  • Can you commit to a support position maximizing sales and improving the client experience by delivering accurate client data and account administration?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
You improve revenue growth and client satisfaction by providing case and account management across multiple Sales territories. As the Associate Territory Management Specialist, you excel at delivering accurate Sales client relationship management (CRM) data and account administration. You ensure success by performing all duties consistent with productivity and quality standards.
You have a keen ability for identifying roadblocks and overcoming obstacles to see your objectives met efficiently and effectively. You thrive in a fast-paced, team-driven office environment supporting multiple teams and Sales Representatives. You report directly to the Manager of Territory Management for goals, guidance and assistance.
Position benefits:
  • Competitive salary.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Support the achievement of Sales goals by performing territory case and account management activities as assigned within defined timeframes in adherence with department processes, procedures and quality standards.
  • Ensure the efficient completion of cases and account reviews and maintenance within expected timeframes by working directly with boundary partners.
  • Accurately complete account maintenance within the appropriate systems through detailed communication with stakeholders.
  • Review billing accounts in CRM to identify accounts that require maintenance and ensure compliance with department standards.
  • Troubleshoot unforeseen and varying situations to determine a resolution and engage with the appropriate resources to meet department service level agreements (SLAs).
  • Improve efficiency by providing clear and concise communication with various levels of the organization.
  • Maintain client satisfaction by monitoring cases based on tasks, goals and timeframe requirements.

Required keys for success:
  • Two years of data entry experience.
  • Two years of experience with CRM, such as Salesforce.
  • Two years of previous telecommunications or cable industry work experience.
  • Two or more years of sales operations, accounting or business analytics experience.
  • Strong attention to detail with the ability to follow directions and apply fundamental concepts.
  • History of multi-tasking while meeting multiple concurrent deadlines.
  • Ability to resolve issues involving few concrete variables and standardized situations.
  • Proactive and professional communicator with the ability to build working relationships with teams throughout an organization.
  • Track record of effectively working in a team-oriented, high-demand and fast-paced environment while interpreting a variety of instructions furnished in spoken, written, diagram or schedule form.
  • Familiar with basic U.S. geography with the ability to identify U.S. states and cities on a map.
  • Knowledge of the differences between business verticals, such as healthcare, government and hospitality.
  • General knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • Experience with SAS or Tableau.

Your education:
  • Bachelor's degree in a related field or an equivalent combination of education, training and experience (required).
SCH101 301547 301547BR
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • ReactLibraries
    • HadoopFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • SprinklrAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • SmartsheetManagement

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

Working for Spectrum means working to keep people connected to what matters most, helping underserved communities be better connected, and powering the remote and essential workers which were critical in the past two years.

On top of this mission, the employment opportunity here is financially rewarding - with compelling wages, excellent benefits with no increase in cost, and healthy retirement savings options, we provide the security to build a financially sound future.

There are also many opportunities to learn new skills and grow fulfilling and lasting careers. We offer stability in this time of uncertainty.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 8 years in a row.

We're also proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

More Jobs at Spectrum