Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Advertisement

Associate Territory Management Specialist Spectrum Enterprise

Sorry, this job was removed at 2:25 a.m. (CST) on Thursday, February 3, 2022
Find out who's hiring in Charlotte, NC.
See all Operations jobs in Charlotte, NC
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

At a glance:

  • Are you a client-centric professional familiar with territory management processes and procedures?
  • Can you commit to a support position maximizing sales and improving the client experience by delivering accurate client data and account administration?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?


Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
You improve revenue growth and client satisfaction by providing case and account management across multiple Sales territories. As the Associate Territory Management Specialist, you excel at delivering accurate Sales client relationship management (CRM) data and account administration. You ensure success by performing all duties consistent with productivity and quality standards.
You have a keen ability for identifying roadblocks and overcoming obstacles to see your objectives met efficiently and effectively. You thrive in a fast-paced, team-driven office environment supporting multiple teams and Sales Representatives. You report directly to the Manager of Territory Management for goals, guidance and assistance.
Position benefits:

  • Competitive salary.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.


What you will do:

  • Support the achievement of Sales goals by performing territory case and account management activities as assigned within defined timeframes in adherence with department processes, procedures and quality standards.
  • Ensure the efficient completion of cases and account reviews and maintenance within expected timeframes by working directly with boundary partners.
  • Accurately complete account maintenance within the appropriate systems through detailed communication with stakeholders.
  • Review billing accounts in CRM to identify accounts that require maintenance and ensure compliance with department standards.
  • Troubleshoot unforeseen and varying situations to determine a resolution and engage with the appropriate resources to meet department service level agreements (SLAs).
  • Improve efficiency by providing clear and concise communication with various levels of the organization.
  • Maintain client satisfaction by monitoring cases based on tasks, goals and timeframe requirements.


Required keys for success:

  • Two years of data entry experience.
  • Two years of experience with CRM, such as Salesforce.
  • Two years of previous telecommunications or cable industry work experience.
  • Two or more years of sales operations, accounting or business analytics experience.
  • Strong attention to detail with the ability to follow directions and apply fundamental concepts.
  • History of multi-tasking while meeting multiple concurrent deadlines.
  • Ability to resolve issues involving few concrete variables and standardized situations.
  • Proactive and professional communicator with the ability to build working relationships with teams throughout an organization.
  • Track record of effectively working in a team-oriented, high-demand and fast-faced environment while interpreting a variety of instructions furnished in spoken, written, diagram or schedule form.
  • Familiar with basic U.S. geography with the ability to identify U.S. states and cities on a map.
  • Knowledge of the differences between business verticals, such as healthcare, government and hospitality.
  • General knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
  • Effective written and spoken English communication skills with all levels of an organization.


How you will stand out from the crowd:

  • Experience with SAS or Tableau.


Your education:

  • Bachelor's degree in a related field or an equivalent combination of education, training and experience (required).

SCH101 291904 291904BR

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

• Paid, on-the-job training and significant opportunities for advancement
• Earn an associate degree, bachelor’s degree or professional certificate tuition-free through our partnership with Guild
• High quality and affordable health care coverage for all employees and their family members
• Spectrum has absorbed the full cost increase for medical, dental and vision for the last 10 years, keeping employee costs flat
• Paid time off including vacation, sick time, personal days and holidays
• 401(k) with 100% match up to 6% of pay plus an additional 3% company contribution to a Retirement Accumulation Plan
• Free and discounted Spectrum services and deep discounts on Spectrum MobileTM regardless of where you live

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Employee resource groups
Employee-led culture committees
In-person all-hands meetings
In-person revenue kickoff
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring practices that promote diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Spectrum offers discounts at specified per location daycares.
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Onsite office parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Continuing education stipend
Online course subscriptions available
Personal development training

More Jobs at Spectrum

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about SpectrumFind similar jobs like this