Company
Federal Reserve Bank of Chicago
Job Description:
Provide hardware (desktop/laptop/mobile devices) support to end-users. You will assist with the installation, rollout, and maintenance of new software packages, upgrades, and new workstation hardware. Perform basic troubleshooting of routine hardware and software using pre-established standard operating procedures. The level of work required is considered entry level and staff will work under guidance. You will not have any direct reports. You will report to the Client Technical Support Team Lead. You will have no direct reports.
Your Responsibilities:

• Perform basic troubleshooting and apply corrective actions remotely or at the end user's location to resolve problems
• Support all computing hardware, operating systems, and applications under guidance
• Provide updates to clients with identified problem(s), research answers, guide client through solutions and follows up on resolved issues
• Document problems and resolutions completely and escalates issues to senior members of team
• Configure and deploy new hardware (desktop/laptop, mobile devices, and printers) and software
• Provide status reports and problem summaries

Your Background:

• Coursework in Computer Science, Engineering, or Information Systems
• Knowledge of Microsoft Windows and common enterprise software
• Apply and maintain basic knowledge of procedures in the field of specialization to the completion of assignments
• Computer programming knowledge
• Excellent teamwork skills
• Phone/remote/on-site troubleshooting skills
• Excellent customer service and problem-solving skills in technical and operational situations
• Communication and phone etiquette skills
• Technical writing skills
• Independent thinking and decision-making skills

Other Requirements:

• All Federal Reserve Bank of Chicago employees must be fully vaccinated against COVID-19, and receive a booster shot within 30 days of being eligible to do so, unless the Bank grants an accommodation based on medical condition or sincerely held religious belief.

• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary.

• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require

What We Offer:

• Comprehensive benefits package, including medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off and transit benefit.
• A continuous learning environment with opportunities to gain new skills and grow your career.
• Onsite gym and subsidized cafeteria

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
No
Job Category
Information Technology
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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