Associate PD Operations Specialist

| Greensboro, NC
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Associate PD Operations Specialist

At Curriculum Associates, we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren't sure you meet every qualification, please apply! Above all, we are looking for the right person!
Curriculum Associates is seeking a motivated and exceptionally organized Associate PD Operations Specialist for our growing PD Operations Team. The Associate Specialist is responsible for supporting the operations within a regional team's territory. This is a perfect, entry-level opportunity to join an expanding, collaborative team while serving educators in school districts across the country.

Strong candidates will demonstrate an ability to think critically and strategically, analyze data, model exceptional customer service, and communicate exceptionally well with educators and colleagues throughout the organization.

The impact you'll have:

  • Support the operations within their team's territory and enable the delivery of more than 8,000 sessions of professional development (PD) per year
  • Provide administrative support, assign PD Specialists to scheduled sessions, and respond to requests for changes or updates to scheduled PD sessions
  • Assist with communications to educators (including school and district personnel), internal PD and Account Management staff, and senior leaders throughout the organization to build relationships, consult on PD implementation plans, and schedule PD sessions
  • Assist in managing key profitability initiatives, including utilization management
  • Assist with data tracking and management by generating reports or data sets as needed
  • Assist with collaboration efforts with the sales organization to ensure alignment of sales to PD sessions delivered, effectively communicate and troubleshoot PD Ops processes, and seek feedback

What we're looking for:

  • You have a minimum of six months experience in a support or service-oriented role, as well as prior classroom or teaching experience
  • You are a strong communicator and team player, capable of adapting in an environment with changing dynamics
  • You are good with numbers and have some experience/proficiency with Excel, allowing you to analyze data in real-time
  • You have prior CRM/Salesforce experience, which is preferred, but not required
  • You are a next-level multi-tasker, capable of prioritizing and organizing with a keen attention to detail
  • You possess a blend of poise under pressure and humility, while maintaining a sense of humor in stressful environments
  • You take great pride in providing exceptional customer service and highly personalized support, while building relationships and advocating for diverse perspectives
  • You possess a hunger to always learn and grow
  • You are passionate about learning at all levels, coupled with a deep respect for teaching and instructional leadership as a profession
  • Above all else, you have strong belief in the potential for excellence in all educators and students

Location: Greensboro, NC. Currently, Curriculum Associates employees are working remotely due to Covid-19. Once it is safe to go back into the office, team members will return to our offices with the CA Flex Work Approach where you can choose to work 2 days/week in office or 4+ days/week in office.

Compensation & Benefits: Competitive salary with great benefits including health, dental, and vision insurance, and employer contributed 401K.

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An Insider's view of Curriculum Associates

How would you describe the company’s work-life balance?

CA encourages and supports its employees professionally and personally. They provide fitness classes, support for parents, ample PTO, tuition reimbursement, and employees with flexible schedules. CA trusts employees will balance their work/home life, which is a vital ingredient in keeping workplace happiness. They invest in us as people.

Krishna

Sr. Provisioning Operations Specialist

How has your career grown since starting at the company?

CA doesn’t just talk the talk on career development, they walk the walk. In my short time at CA, my career has been accelerated thanks to leadership who trusted and invested in me! I was recently promoted from an Inside Sales Rep to an Inside Sales Manager – now I’ll be able to use my past experience to make a difference on my team and for CA.

Arlandis

Associate Manager, Account Development

How do you make yourself accessible to the rest of the team?

The product team is so talented that a major focus of my time is just making myself available through frequent check-ins, Slacks, emails, and small group meetings, to be a partner in their thinking, reinforce strong instincts, guide decision-making when asked, as well as help identify ways to remove blockers or draw connections across teams.

Katie

Sr. VP, Digital Product

How has your career grown since starting at the company?

I am impressed by how much I have learned and grown in a short amount of time at CA. In my first year, I implemented initiatives that increased the inclusion of employees from diverse backgrounds. I am now paying it forward by developing a comprehensive mentorship and professional development system for new young professionals.

Amma

Management Development Analyst

What are Curriculum Associates Perks + Benefits

Curriculum Associates Benefits Overview

- Need a ride? Hop on the shuttle in Boston or Cambridge. On your way to our Billerica office, chat with coworkers, use the onboard WiFi, or just take a nap!

- Healthy eats. Grab breakfast or lunch in our on-site café. $3.50 for sandwiches and salads? Awesome deal!

- We've got you covered. Our team is best-in-class, and so are our benefits! Enjoy comprehensive coverage for you and your family. 

- Work hard, play hard. Monthly birthday celebrations, Curricgrillin' Associates cook-outs, apple picking excursions, and more! Get ready to make work fun.

- Find your happy place. We want you to do your best work where you’re comfortable! Whether it’s catching rays on our WiFi-equipped outdoor patio, hanging by the ping-pong table, or relaxing in one of our common areas.

- Stay fit. Get a workout in our fitness center and join free group training classes!

- Hit the books. Our team never stops learning. Take a course at an area school or choose from over 10,000 free online courses and advance your career!

- Family flexibility. We put family first, offering flexible schedules and work-from-home options to support a healthy work-life balance.

- Know you're not alone. We've created a crisis fund to offer employees financial help for a personal crisis due to a natural catastrophe or other times of emergencies not covered by insurance.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Curriculum Associates currently offers Employee Resource Groups for those that identity as Black, Hispanic, and/or LGBTQ. Additional groups being added soon.
Hiring Practices that Promote Diversity
Curriculum Associates has chosen to expand the boundaries for how relevant experience manifests in our continued focus on equitable hiring and building diverse teams.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Curriculum Associates' employees can contribute up to $2,750/year towards out-of-pocket health expenses and up to $5,000/year for dependent care expenses
Disability Insurance
Long-term disability insurance covers 60% of annual salary up to $12,000 monthly maximum payout.
Dental Benefits
Our dental plan covers 100% of expenses for preventative dental services
Vision Benefits
The vision benefits plan covers 100% for annual eye exams with up to $130 for glasses and contact lenses.
Health Insurance Benefits
Curriculum Associates' has established a Health Reimbursement Account to cover 100% of the individual and family deductible for both the HMO and PPO medical plans.
Life Insurance
Life insurance is equal to 2x times an employee's annual salary, up to $200,000
Wellness Programs
Curriculum Associates' wellness program provides health club discounts, fitness and wellness reimbursements, an Employee Assistance Program, and "healthy me" challenges
Onsite Gym
Team workouts
Curriculum Associates' fitness initiatives include in-office fitness classes taught weekly by a a former Olympian! (classes are now offered remotely due to pandemic)
Mental Health Benefits
Up to five face-to-face, confidential sessions with a counselor, financial planner or attorney are available to you and your eligible family members each calendar year.
Retirement & Stock Options Benefits
401(K)
Curriculum Associates' retirement savings plan enables you to save a percentage of your pay on a pre-tax basis. The company matches a portion of your contributions
401(K) Matching
Curriculum Associates' provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 7% of an employee's annual gross pay.
Performance Bonus
CA offers a comprehensive performance bonus plan
Child Care & Parental Leave Benefits
Child Care Benefits
Curriculum Associates' employees receive up to 10 days annually of subsidized rates for both child care and elder care.
Generous Parental Leave
CA offers 8 weeks paid leave after 3 months of employment for the birth, adoption or fostering of a child. Those employed for 6 months are eligible for 4 additional weeks of leave.
Flexible Work Schedule
CA provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program includes work from home for specific days during the week as well as full-time remote for specific positions.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive unlimited sick leave during the Pandemic
Perks & Discounts
Casual Dress
CA has a business casual dress code
Commuter Benefits
Company Outings
Game Room
Our game room includes a Ping Pong, Pool Table, and Video Games.
Parking
We offer employees free parking and free electric car charging stations
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
CA offers employees professional development opportunities like the ability to attend job related conferences and seminars.
Tuition Reimbursement
CA offers a tuition reimbursement plan.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Curriculum Associates is a mission-driven company that adheres to conscious capitalism --proponents of conscious capitalism believe that businesses should operate ethically while they pursue profits. This means that we consider serving all stakeholders involved including our employees, humanity, and the environment—not just our management teams and shareholders.

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