Associate Operations Specialist (Global Education Programs) at Alteryx (Remote)

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We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.
Associate Operations Specialist (Global Education Programs)
Overview:
As organizations around the world leverage emerging technology to solve problems and stay competitive, data analytics are helping to make more informed decisions that are driving process changes. This has increased the demand for experts skilled in harnessing the power of data, yet there is a huge deficiency of skilled data analytics professionals.
Alteryx's SparkED program empowers learners of all levels, across all fields of study, to develop the analytics skills they need to question, understand, and solve with data. By providing educators, students, and career changers with free software licenses, teaching tools, learning resources, and in-demand Alteryx Analytics certifications, we are helping to close the ever-growing data analytics skills gap.
Alteryx has an immediate opportunity for a confident and detail-oriented Associate Operations Specialist to join a fast paced, dynamic team working directly on the Alteryx SparkED program.
Responsibilities:
Responsibilities will include working with the Salesforce CRM system to fulfill software licenses for students, educators, and career changers; extracting reports for monthly metric data analysis from various systems and organizational functions; general systems troubleshooting and developing and advocating for efficient processes; and maintain and cultivate internal and external relationships by responding timely to implementation inquiries, issues, and general communication via email.
  • Review license inquiries and requests, curate lead queues, and iterate on existing workflows within Salesforce to process and deploy licenses
  • Create and manage appropriate workflows for programmatic data collection, run reports using existing systems including Salesforce and SheerID, and communicate findings and trends to the team
  • Maintain education data/analytics dashboard to ensure data is accurate and up to date; work cross-functionally with Insights Team to adjust data dashboards
  • Assist with project management responsibilities to ensure any changes or adjustments to our systems are conducted in a timely manner
  • Act as the liaison (facilitating discussion, scheduling meetings) between and among various business systems to seek and ensure improvements and efficiencies
  • Follow up with leads from Educators/Students/Career Changers to gather additional information to fulfill requests, as needed: this includes determining validity of research requests and gathering appropriate information to deploy licenses in a university lab setting
  • Communicate with internal cross department teams to troubleshoot and facilitate the license fulfillment and business development process in a timely manner
  • Provide follow-up communications to license recipients (educators and students), assist with their software onboarding, and respond to requests regarding existing licenses, and triaging key technical questions
  • Iterate on project efficiencies and systems implementations as needed

Qualifications:
  • Must have a minimum of 2 years of related program/operations coordinator experience; or equivalent combination of education and experience. Project management experience preferred.
  • Exceptional written and verbal communication skills including ability to communicate with all levels of staff and external customers.
  • Keen attention to detail with the ability to juggle multiple priorities.
  • High level of integrity and ethics with the ability to maintain confidentiality.
  • Demonstrated strong organizational and time management skills.
  • Advanced PC skills including MS Office suite.
  • Experience working with the Salesforce CRM a plus.

Compensation:
Alteryx is committed to fair and equitable compensation practices. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.
This role is eligible for variable compensation including bonus and stock grants.
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Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.
Benefits & Perks:
Alteryx has amazing benefits for all Associates which can be viewed here.
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Candidate Location Eligibility:
Boston, MA
Colorado, CO

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
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    • RLanguages
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    • D3JSLibraries
    • jQuery UILibraries
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    • Backbone.jsFrameworks
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    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
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    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • LithiumCMS
    • SalesforceCRM
    • MarketoLead Gen

An Insider's view of Alteryx

What’s the vibe like in the office?

Our culture is casual, but we're driven and work hard! We're empowered to be independent, creative, and innovative. Not only do we care about our platform, but we are deeply passionate about how the work we do impacts the community and our world.

Katelyn

Office Manager

What's the biggest problem your team is solving?

Bringing Alteryx to more people; democratizing our platform.

Simon

Team Lead, DX

How do you empower your team to be more creative?

I encourage my team members to spend time learning - whether it's joining on-site study sessions to learn more about our product, to participating in Alteryx Academy. I think having a commitment to constant learning and self-improvement allows for creativity to flourish and opens up the doorway to new ideas.

Stephanie

Manager, Product Management Operations

What are Alteryx Perks + Benefits

Alteryx Benefits Overview

Company Perks & Benefits include:

• 100% company-paid medical, dental and vision benefits.

• Life insurance, disability, and accidental coverage

• Paid Holidays, Paid Time Off (PTO) & Volunteer Time Off (VTO per year)

• 401k with company match

• Employee Stock Purchase Plan

• Fitness & Wellness reimbursement program

• Bicycles and frisbee golf to rent in office

• Gym and The Hut Restaurant on the first floor of the building

• Yoga monthly and massages weekly

• Happy hours, release parties, and networking events throughout the year

• Fresh fruit delivery, bagels on Thursdays and catered lunch every other Wednesday

• Beer taps and comfortable lounges throughout the office

• Video and arcade games, ping pong, pool table, and shuffleboard

• Free form "Innovation Days" and "Learning Days" for self-improvement monthly

Culture
Volunteer in local community
Alteryx For Good empowers associates to volunteer 20 hrs/year helping charities such as: Fourmile Watershed Coalition, Habitat for Humanity, A Precious Child or any organization of their choice.
Partners with Nonprofits
AFG Co-Lab is a group of Alteryx experts who have a passion for using analytics for good and want to volunteer their time to help non-profits such as: Connect2Help 211 or Pathways of Hope.
Friends outside of work
Eat lunch together
Intracompany committees
In our Broomfield office we have an activities committe which plans events for our team including Bring your Child to Work Day and other celebratory events.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We are committed to Diversity, Equity, & Inclusion at Alteryx. Our ERG's include: BIPOC, Caregivers, Alter.Eco(Green), Alter.Q (LGBTQ+), Veterans and Service, and Women & Allies.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Alteryx pays the full cost of the Associate's medical, dental, and vision coverage.
Life Insurance
Life insurance is equal to 2 times an associate's annual salary.
Wellness Programs
Onsite Gym
Team workouts
Alteryx offers free In-office yoga.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 6 weeks of parental leave for the primary and secondary caretaker.
Flexible Work Schedule
Alteryx provides associates with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Our remote work program allows associates to work from home as needed.
Family Medical Leave
Company sponsored family events
Alteryx sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Alteryx associates receive between 1 and 15 days per year of paid time off based on years of service.
Paid Volunteer Time
Our associates receive 20 hours per year of paid volunteer time.
Paid Holidays
Paid Sick Days
Associates receive 5 hours per year of paid sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free bagels on Thursdays. Employees get an office catered lunch every other Wednes
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Alteryx hosts virtual lunch and learn meetings for associates on a regular basis.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, and Leadership mentoring.
Continuing Education stipend
Upon approval, we offer $5,250 annually for continuing education.
Time allotted for learning

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