The Personalization team makes deciding what to play next easier and more enjoyable for every listener. From Daily Mix to Discover Weekly, we’re behind some of Spotify’s most-loved features. We built them by understanding the world of music and podcasts better than anyone else. Join us and you’ll keep millions of users listening by making great recommendations to each and every one of them. We ask that our team members be physically located in Central European time or Eastern Standard/Daylight time zones for the purposes of our collaboration hours.

Spotify aims to make every listening session more engaging through personalization and discovery; in this role, you’d help multiple product and research teams work quickly in evaluating innovative ideas to help music fans listen for longer, find new artists they love, and come back to Spotify more often. 

This is a hands-on role where you will support our Insights team with research operations including research budgeting, vendor management, and user recruitment and management of our user testing program. You will also support Insights leadership in driving strategy decisions and processes, consistently looking for opportunities for streamlining and efficiency in our planning, as well as core team communications, meetings and rhythm. 

If you thrive in collaborative and passionate teams, love music and podcasts, and have a track record of successfully building digital business and technology, this is the role for you.

What You’ll Do:

• Organizing and building insights roadmaps
• Support insights program and project development including metrics and targets for strategic areas 
• Implement and manage through any significant changes to ensure project goals are achieved
• Develop budget and operating plan/procedure, working closely with User Research
• Drive decision making and accountability across multiple teams and locations
• Drive best practices for information management and distribution within and across teams.
• Set cadence and tone for stakeholder management and communication 
• Ensure we are delivering sustainably and continuously improving 
• Mentor others to help build our project and program management capabilities

Who You Are:

• You have 4+ years of experience in program/project management experience 
• You are experienced working in a large cross-functional program in a global scale
• You have worked with software development and are well versed with agile methodologies and values
• You are extremely skilled at oral and written communications
• You are truly a “do-er”, willing to get hands-on solving any problems needed to help the program move forward
• Familiarity with user research and data science is a plus

Where You'll Be:

• We are a distributed workforce enabling our band members to find a work mode that is best for them!
• Where in the world? For this role, it can be within the Americas region in which we have a work location and is within working hours. 
• Working hours? We operate within the Eastern Standard time zone for collaboration and ask that all be located that time zone. 
• Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.