Associate Manager, Revato (Taiwan - remote) at KAYAK

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About Revato:

Revato, part of Booking Holdings (NASDAQ: BKNG), has a global audience of over 30 million users searching for accommodation every month. Revato is a platform allowing users to compare and book directly with the hotel online. We sync with over 9000 partner sites including the HotelsCombined meta-search network and also provide distribution to thousands of affiliate partners. Our Revato product has been developed entirely in-house and is supported by a team of property relations managers as well as a 24/7 support team.

As an employee of Revato, you will join a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other's strengths and insights. Together, we're able to help people experience the world through dining and travel.

The Position:

We are seeking an Associate Manager to be based in Taiwan, reporting to the Manager, Revato. This role will play a key role in the Hong Kong market by maintaining and building strong partner relationships.

In this role, you will:
  • Develop and sustain partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice and marketing opportunities).
  • Build the portfolio of local hotel partners by introducing prospective partners to Revato’s marketplace and facilitating their onboarding process.
  • Ensure that partner hotels’ products (content, rates and availability) are consistently optimised on the Revato extranet to improve customer conversion.
  • Secure seasonal deals and promotions within the guidelines set by management to support the brand’s merchandising and marketing efforts.
  • Promote and develop hotel partners’ high engagement by providing unique market insights (partner reports, driven data and key performance drivers), revenue management tools (promotions, packages and fenced deals) and marketing and merchandising opportunities, self-service tools (Revato extranet).
  • Represent Revato and KAYAK in the local market, build KAYAK’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry.
Please apply if:
  • Minimum 2 years related experience in account management or the travel industry. Salesforce experience desired.
  • Proficient in Cantonese and English (written and oral).
  • Proven experience within the market in Hong Kong.
  • Positive relationship management experience: builds and sustains partnerships with high levels of emotional intelligence in understanding the partners' needs.
  • Data-driven decision making, effective problem-solving skills combined with follow-up and persistence when facing ambitious situations.
  • Flexible to work within a distributed team environment.
  • Strong organisation skills, high attention to detail, prioritises work and is passionate about achieving targets and OKRs.
  • Ability to work without restrictions in the country applying for.
Benefits:
  • Work from "Almost" Anywhere! No minimum days are required in the office.
  • Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources.
  • 1 floating day off per year to celebrate your birthday or another occasion of choice!
  • Additional company sponsored holidays twice a year.
  • Learning and Development opportunities.
  • Universal Paid Parental leave
Diversity and Inclusion:

We aspire to have a workplace that reflects all of the communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes. KAYAK is proud to be an Equal Opportunity Employer, and we encourage candidates from all backgrounds and experiences to apply for roles.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform job responsibilities, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

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