Associate Manager, Client Service at NielsenIQ

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Job Description

Be curious. Be collaborative. Be forward thinking. Join the Innovation team and work with our clients as a consultant, a problem solver and the voice of Nielsen at our clients.

Position Description

When you join the Nielsen team, you’re signing up for an experience that requires flexibility, curiosity, and passion. As an Associate Manager, Client Service you will:

  • Be a strategic client partner and trusted advisor to key and complex clients

  • Manage the overall success of client projects, from setup to analysis, report writing to presentation delivery

  • Coach and provide detailed feedback to inexperienced analysts and drive development of senior analysts

  • Lead client meetings and own client relationships on a project-to-project basis

  • Maintain client standards: deliverables, terminology, questionnaires, study designs, etc.

  • Works cross-functionally and with account team leadership to deliver against client needs

  • Drives repeat business and sales revenue through outstanding project delivery

 General Skills

  • Understands Nielsen’s Innovation Practice products and services, forecasting theory and broader Nielsen solutions that impact innovation

  • Builds deep client relationships and is viewed as a trusted advisor

  • Ability to manage client expectations through the life-cycle of a project, ensuring client satisfaction by providing feedback, insights and updates in a timely manner

  • Grows relationships with clients

  • Strong analytical and communication skills; excellent attention to detail

  • Drives successful innovation outcomes for clients

  • Able to act independently, problem solver

Background and Technical Skills

  • Bachelor's degree required

  • 2-4 year experience in market research or sales

  • Strong mathematical and analytical aptitude

  • Strong Marketing/Research background

  • Relevant experience with research techniques & experimental design

  • Related industries include: Consumer Packaged Goods, Consulting, Information, Sales, Analytics

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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Candidate Location Eligibility:
Chicago, IL

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