Today, CommerceHub is the #1 ecommerce network used by the world’s leading retailers and brands to extend their retail and ecommerce businesses. 

Consumer expectations have shifted. In the now economy, they expect that our customers have what they want, in stock, ready for delivery, and with an experience that delights them at every step of the buying journey. 

We believe we have a unique opportunity to help retailers, brands and suppliers connect to customers and meet the challenges of the now economy. Think that sounds interesting? It is!  

Our remote-first team is growing, and we’re looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce. 

Job Summary

• Own and manage customer and Account Management team tasks and requests
• Identify and resolve issues on our platform and across marketplaces and sales channels
• Submit and monitor tickets for customers and internal teams
• Measure, benchmark, analyze, and report results of eCommerce programs and campaigns
• Track shifts and trends in performance to recommend necessary actions and optimizations
• Audit customers’ assortment, business rules and channel mix to identify growth or expansion opportunities
• Coordinate resources across departments and roles within CommerceHub and/or customer organizations
• Develop and optimize content at the product, store, and campaign level
• Contribute to projects and ad hoc efforts
• Provide or resource training, as needed

Job Requirements

• Knowledge of eCommerce, Marketplaces, Amazon, and Marketing campaigns or concepts
• Self-starter, with a bias toward proactive client success enablement
• Quick learner, with proven ability to navigate process and leverage tools
• Curious nature, with solid problem-solving skills
• Strong verbal and written communications, team player mindset and approach
• Solid Excel skills, with ability to analyze and summarize data
• Software as a Service (SaaS) familiarity and/or basic XML understanding a plus
• Bachelors degree preferred
• 2-3+ years of experience in account management, eCommerce, and/or digital marketing preferred but not required

What it’s like to work at CommerceHub 

We have big plans for growth and transformation and we’re doing it with a remote-first team across the world.  

Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a cliché. We’ve built balance into our culture and it’s at the core of everything we do—how we collaborate and make change happen.  

Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard and respect both personal and professional boundaries, knowing that we’re at our best when we’re intentional about how and where we work. We believe autonomy leads to great work and an even bigger impact.  
 

Benefits 

• Medical, dental and vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary and company HSA contributions, starting on Day 1 
• A 6% 401(k) match 
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, and a paid volunteer day 
• 4 weeks paid Parental (Bonding) Leave 
• Remote work stipend for internet, cell phone, office furniture and supplies  
• Culture and team-building activities 
• Employee Assistance Program 
• Tuition assistance 
• Career development opportunities 
• Charitable contribution match per team member 

CommerceHub is an Equal Opportunity Employment and Affirmative Action Employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.