The Drop Ship department is responsible for processing all orders that will be shipping from either the manufacturer or distributor directly to the end user, bypassing CDW's warehouses. The Drop Ship Associate is responsible for working closely with our vendor partners and our customers in ensuring that all purchase orders are processed in a timely manner and billed correctly to CDW. This role is a buyer on the Drop Ship team who buys products for specific lines, providing product requirement guidance to Sales, and follows through with the fulfillment of each purchase.

Key Areas of Responsibility

• Review and analyze purchase orders for the assigned product lines
• Qualify or reject with detailed directions all purchase orders
• Establish and maintain internal and external partner relationships
• Work with partners and Sales to make necessary changes to purchase orders to fulfill customer needs in a timely manner
• Explain important internal processes to our vendor partners and Account Managers
• Continually update the status of aging purchase orders, follow up with partners for information on scheduled shipments
• Maintain part number information within CDW database, updating pricing and any additional product line instructions that need to be provided to Sales
• Responsible for flow of information from our partners to CDW

Responsibilities

• Follow established procedures on daily work requirements and responsibilities
• Utilize all new process improvement resources
• Keep current of departmental policies and product lines to ensure drop ship purchase orders are processed correctly
• Work with management on approving any exceptions that fall outside of departmental guidelines
• Seek assistance from Senior Specialist and Supervisor to resolve more complex issues to determine next step of action

Minimum Qualifications

• High School diploma or equivalent
• 1 year purchasing or sales experience or 2 years CDW working experience

Other Required Qualifications

• Strong written and verbal communication skills with the ability to effectively interact with stakeholders at all levels
• Proficient in Microsoft Office applications
• Demonstrated ability to balance multiple priorities simultaneously and creatively problem solve
• Strong organizational skills and attention to detail
• Flexible with the ability to shift priorities in an ever changing environment

Preferred Qualifications

• Bachelor's degree

COVID-19 Update:
CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.