We're on a quest to help people connect through pets.
Dallas-Fort Worth, TX

Associate Director, FC Systems and Support (Dallas, TX)

| Dallas-Fort Worth, TX
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Head of FC Systems & Support is a fun, fast paced online pet food retailer headquartered in Fort Lauderdale delivering pet happiness while celebrating and honoring the bond, love and connection we share with pets. We do this by providing quality pet products to our customers in a fast and easy way. You don’t have to be a pet parent to join the team, but it sure helps!

Our team members are passionate about delivering incredible service to our customers from the moment they find us online to the moment they find our products delivered right to their doorstep (for free with any order of $49 or more).  And we are passionate about our team members. They get to work with the best and brightest talent in e-commerce all dedicated to building a great business for loyal customers while making the lives of pets and pet parents a little bit better! is the kind of place where every team member makes an impact on the business and can feel the difference they are making each and every day.

The Overview:

The Chewy Fulfillment network is seeking a Head of Systems and Support to help scale our explosive growth.  This position requires a candidate with proven experience building large scale project management programs, as well delivering operational improvement projects.  This role will require analytical capabilities to set and manage key project goals and benefits, as well as strong written and verbal communication skills.  This individual will work across business teams in fulfillment operations, as well as supply chain, merchandising, HR operations, and other teams to assess needs, evaluate alternatives, and build solutions.  This leader will lead both the FC Systems Support organization, which comprises both project management and product owners, as well as Tier 1 support to optimize the configuration of FC Systems, integrated people leadership and team development will be critical.  Our team is made up of passionate and seasoned entrepreneurs with demonstrated success in growing world class companies.  We are passionate and results driven but down-to-earth.  We believe in executing with excellence in all we do and believe in doing the right thing for our customers, our team members, and our partners.


Job Requirements:

  • 10+ years experience in fulfillment operations, distribution, warehousing, or similar ecommerce operations
  • 10+ years in project and program management, PMP certification preferred
  • 5+ years in leadership role, managing a cross-functional team
  • Track record of developing and executing LEAN and Six-Sigma initiatives that deliver results; with a history of delivering results
  • 5+ years with Warehouse Management Systems (WMS) and Labor Management Systems
  • Has the ability to partner to build and execute on new initiatives with stakeholders across the organization.
  • Think Big and push the boundaries of the systems space and be unsatisfied with the status quo. The candidate needs to be able to develop and set the strategic roadmap for the quality space
  • Ability to clearly communicate to all levels of leadership on results and forward-looking goals; and ongoing action items both verbally and written. Ability to escalate when appropriate and willingness to do so. 
  • Microsoft Office expert, especially Excel including analysis toolbox, pivot tables, and complex functions.
  • Basic knowledge of SQL, Tableau, DBViz or other data reporting and visualization tools
  • Is comfortable collaborating and influencing team members, working with development teams and other business groups, and building support for projects with senior leadership.
  • Manage cross-functional, remote teams
  • Will compile, manage, and report on weekly project metrics and be responsible for leading meetings to align on status and support resources
  • Has fulfillment center operational skills to identify and implement solutions that scale with our growth
  • Ability to be self-directed with minimal oversight.
  • A Bachelor’s or an equivalent degree or equivalent experience; industrial engineering, operations management, business administration preferred
  • Strong organizational, management, and analytical skills.
  • Exceptional customer service orientation and a desire to advise strategic company decisions
  • Desire to drive the business and your space like an entrepreneur that owns the business.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS

What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.


Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.


Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!


Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.


VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.


Senior Integrated Marketing Manager

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