Associate Director: Customer Solutions at Eli Lilly and Company (Indianapolis, IN)

| Indianapolis, IN
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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Organization Overview:

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism

  • Serve as the primary communication link between the client and laboratory operations
  • Respond (phone/email) to clients or laboratory personnel to provide quick resolution of issues and questions in order to facilitate the receipt, entry, testing, reporting of testing samples
  • High level of problem-solving skills coupled with knowing when to raise issues as needed if services deviate from expectations
  • High learning agility to quickly learn the operational and informational flow within Diagnostic Testing Services
  • Excellent interpersonal skills, displaying a professional and calm demeanor with an ability to work through challenging customer interactions
  • HIPAA Compliance: Ability to handle confidential information with discretion and good judgement

Basic Requirements:
  • Bachelors degree
  • At least 5 years of experience in a client facing/customer service role in a Diagnostic Laboratory Environment, Medical Devices or Pharmaceuticals or related field

Additional Skills/Preferences:
  • Prior experience working in a CAP/CLIA laboratory
  • Excellent interpersonal skills
  • Excellent written and oral communication skills
  • Strong organization and attention to detail
  • A result- and goal-oriented attitude, integrity, a strong work ethic and commitment to quality
  • Prior customer service experience in a relevant scientific field, preferably in a Diagnostic Laboratory Environment, Medical Devices or Pharmaceuticals
  • Willing to learn Diagnostic Testing Services laboratory management information systems
  • Ability to perform multiple tasks simultaneously, keep accurate records, and adhere to company policies
  • Ability to work independently and as part of a team, self-motivated, adaptable, and continuous improvement mentality
  • Bi-lingual is a plus (Spanish or Mandarin)

Additional Information:
  • Travel < 5%
  • Indianapolis, IN

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company. If you would like to request an accommodation for medical or religious reasons, you may do so at [email protected]
More Information on Eli Lilly and Company
Eli Lilly and Company operates in the Biotech industry. The company is located in Indianapolis, IN and Indianapolis, IN. Eli Lilly and Company was founded in 1876. It has 39451 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 143 open jobs at Eli Lilly and Company, click here.
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