Associate Client Relationship Manager- Novasyte at IQVIA

| San Diego, CA
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Job description

Novasyte Health, an IQVIA Company, partners with medical device and diagnostic companies to deliver flexible service solutions to their customers. Providing contract sales, clinical and technical support teams, Novasyte brings market knowledge and experience to tackle many different challenges. Areas of expertise include, case coverage, clinical in-servicing, product launches, phone support, inside sales and recall management. Custom Tableau analytics dashboards, deliver real-time effectiveness on a granular level to maximize visibility in order to achieve strategic success .

Position Overview:

Achieves staffing objectives by sourcing, recruiting and interviewing job candidates; select top talent to present to clients; assist in new hire orientation and manages fulfillment of schedule and travel for customer needs.

Position Responsibilities:
  • Demonstrated ability to manage and lead consultant population to meet client's needs and expectations.
  • Partner with all roles within the Operations team to ensure consultants are effectively scheduled, recruited and follow through with scheduled training assignments.
  • Seek understand and problem solve issues which may arise when placing consultants on assignments.
  • Identify themes and reoccurring issues which may need to be addressed in the spirit of continuous improvement and consultant satisfaction.
  • Develop strong relationships with key internal partners, such as Payroll, Expense Management and Human Resources to ensure optimization of business processes and consultant/client satisfaction.
  • Being well versed in industry specifics and can provide guidelines to other team members such as credentialing processes, wage rate negotiation, etc.
  • Attend and manage client training's with or in place of Account Manager
  • Support Account Manager with Client Communication, having the ability to interface with client liaisons when necessary.
  • Continue to build applicant sources by researching and contacting community services, colleges, social media, and internet sites; providing organization information, opportunities, and benefits.
  • Attract applicants by posting job advertisements using newsgroups, social media and job sites.
  • Build and maintain a referral network with current consultants.
  • Evaluates applicant qualifications by interviewing applicants, analyzing responses, verifying references and comparing qualifications to job requirements.
  • Negotiate wage rates and other terms of employment with candidates.
  • Conduct pre-screen phone interviews, virtual interviews and prep candidates for interview with client representatives.
  • Supervise consultants prior to and during assignment by confirming shifts and locations.
  • Support consultants with travel booking and expense reporting.
  • Assist consultants with any and all credentialing requirements that are required by healthcare facilities.
  • Improves organization attractiveness by recommending new policies and practices
  • Updates job knowledge by participating in educational opportunities, reading professional publications and maintaining personal networks.
  • Communicate effective recruitment strategies and constantly developing and improving upon 'best practices' while providing accurate and thorough documentation on contract employees through applicant tracking software
  • Communicate effectively with others in order to create a productive and diverse environment
  • Report to Account Manager with daily and weekly updates on project


Preferred Skills/Qualifications:

  • 1-2 years related recruiting experience.
  • Experience as an Account Executive.
  • Be available to work before/after typical office hours as work may demand.
  • Possess strong written and oral English communication skills.
  • Flexible in responding to unanticipated situations.
  • Ability to work in a team-oriented environment.
  • Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
  • Ability to use a standard computer, talk on the phone and sit for extended periods of time.
  • Have a desire to learn and advance in a fast growing environment and capable of using good judgement and discretion to accomplish goals and work requirements.
  • Familiar with Microsoft Word, Excel, and PowerPoint.


Salary Range:

Commensurate with experience

Novasyte Benefits:
  • Competitive compensation package including participation in Corporate Bonus Program (AIP)
  • Medical, Dental, Vision, 401(K) Plan
  • Rapidly Growing Organization
  • Fun Work Environment


CAT1

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at [email protected] to arrange for such an accommodation.
More Information on IQVIA
IQVIA operates in the Healthtech industry. The company is located in Durham, NC. IQVIA was founded in 2016. It has 61500 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 382 open jobs at IQVIA, click here.
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