Company Description

Have you ever walked down an aisle in your local retailer and wondered why your favorite beverage or food product moved? At Nielsen, we work with U.S. retailers and manufacturers to help them understand their consumers, and to optimize their business.

At NielsenIQ, you will work face-to-face with manufacturing clients and use NielsenIQ solutions to help find the right assortment, track trends, guide pricing strategies, and enable your clients with the tools they need to grow at Retailers. Every day brings a new challenge working in the fast-paced CPG environment. Be curious. Be collaborative. Be forward-thinking. Join the NielsenIQ Team and work with our clients as a consultant, a problem solver, and the voice of NielsenIQ at our clients.

Job Description

As in integral part of the NielsenIQ Retail Analytics business, the Merchandising Services team is focused on the execution of the real time insights from financial and stock data based on space.

NielsenIQ’s Spaceman is a complete suite to facilitate the planogram creation process, optimizing shelf space to increase revenue. Our mission is to sell and support this on-premise schematic software application that helps translate shopper and assortment strategies onto the shelf, ensuring optimal share of space and positioning on the shelf to increase sales. Key features are intuitive user experience, dynamic space analysis and process automation.

The Associate Client Manager (ACM) is responsible for account management and support activities for existing and new Merchandising Services clients. Specifically, the ACM will be involved with on going account management, as well as training and support for the MS solutions. This position will work with users teams to deliver value resulting in retention and execution of annual maintenance with existing clients. This role will collaborate closely with the Client Manager in coordinating opportunity recognition and selling activities as well as implementation and training of new clients. As the most client facing contact of the team, the ACM will provide client feedback to product leadership for enhancement and roadmap consideration.

Qualifications

• Account management to understand, support and assist existing and new clients with Spaceman Suite products and services
• Mentor and review best practices with clients to provide measurable value leading to annual renewals 
• Oversee and prepare maintenance documentation for billing to execute
• Identify needs, prepare for and conduct Spaceman training
• Assist with client support issues for Connectivity and customization clients who are not fully supported by the Global Help Desk
• Identify and assist with recognition and delivery of upgrade / upsell opportunities
• Collaborate with other NielsenIQ client business partners who share responsibilities with clients using NielsenIQ products and services with integration points
• Assist with the development and delivery of mentoring programs - monthly webinars
• Share client feedback and product experience with the global development team and advocate for the evolution of the products line
• Test and provide development feedback on new enhancements

Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.