A/R Resolution Specialist (Work from Home) at Republic Services (Houston, TX)

| Houston, TX
Sorry, this job was removed at 2:17 a.m. (CST) on Monday, June 27, 2022
Find out who's hiring in Houston, TX.
See all Operations jobs in Houston, TX
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Employee must live within one hour of facility.

POSITION SUMMARY:

With general direction, this role performs a variety of routine and non-routine accounts receivable related functions to ensure accurate billing and customer satisfaction. This role primarily entails responsibility for working with customer accounts where issues arise that necessitate further research to resolve the matter.

PRINCIPAL RESPONSIBILITIES:
  • Serves as the escalation point for disputed charges, communicating with internal and external parties as necessary and taking measures to ensure account data is correct on a go-forward basis.
  • Researches and resolves non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes, obtains required approvals and enters adjustments into the source billing systems.
  • Strives for timely and accurate resolution and prepares correspondence to follow up with internal and external parties via telephone, email and/or fax.
  • Closes accounts for non-payment, ensuring container removals are scheduled where appropriate and container removal charges are assessed when allowed.
  • Recommends solutions or alternatives to improve customer satisfaction and meet customer needs.
  • Gathers and summarizes supplemental billing information to accommodate customer requirements.
  • Provides assistance to Collection and Credit Specialists and cultivates solid working relationships with customers, sales representatives and local field personnel.
  • Maintains knowledge of company policies, departmental procedures and local billing requirements.
  • Performs other job-related duties as assigned or apparent


QUALIFICATIONS:
  • High school diploma or G.E.D.
  • A minimum of eighteen months related billing experience.
  • Directly related experience in which incumbents have worked with customers in a billing function in a service based industry.
More Information on Republic Services
Republic Services operates in the Other industry. The company is located in Phoenix, AZ. Republic Services was founded in 1998. It has 14000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 39 open jobs at Republic Services, click here.
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Similar Jobs

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Republic Services's full profileFind similar jobs