Job Description Key Responsibilities and typical Duties include the following:
- To manage and resolve day-to-day production support issues for a number of mainframe applications that support Custody processing throughout the world:
- Incident and problem management
- To update key control systems according to procedure and in a timely manner (within JPM these include Alacrity/ConQuest, EPV, Servicenow)
- To create and update "run book" documentation for the supported applications as required
- To participate in Critical Site Tests for supported applications
- To assist with project UAT testing when appropriate, especially as related to non-functional requirements.
Key skills:
- Excellent proven problem-solving skills
- Logical, able to think outside the box
- Good interpersonal and customer-facing skills
- Strong written communication skills
- Flexible, co-operative and resilient
- Able to work effectively under pressure and frequently changing priorities
Experience - Required:
- Knowledge of z/OS, JCL, TSO/ISPF
- Proficient usage of one of COBOL or NATURAL
- Proficient usage of DB2 and VSAM together or ADABAS
- CA7
- CICS
Experience - Desirable:
- Knowledge of relevant businesses such as custody, fund accounting, clearance, securities lending, cash management and alternative investments (e.g. derivatives and hedge funds) or the organisations that use these services
- Previous exposure to application support
- ITIL
- MQ
- Easytrieve
- Assembler
- Any non-mainframe IT experience is a bonus
Additional Information:
- The mission-critical nature of these globally-used applications means that on occasion it will be necessary for the successful candidate to work extended hours at short notice to help see an incident through to resolution.
- To enable an effective response to off-hours incidents a call-out rota in maintained across the wider team. The successful candidate will be expected to be part of this rota.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world's important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.