JPMorgan Chase
Hybrid

Applications Support Engineer

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Job Description
Our Production Support Engineers have a full understanding of the hardware and software architecture of the applications within the end to end business flow and are responsible for guiding/implementing operational technologies in next-gen solutions while driving down current technical debt. Working in an Agile DevOps model with Architecture, Operations, Application Development and Infrastructure engineers, they pro-actively leverage and help create reusable patterns/solutions that enhance the health and performance of our global platforms, and identify/solve chronic technical issues. They ensure that the developed solutions address non-functional requirements including:

  • Performance and Interoperability Requirements.
  • Application scalability/Capacity Management.
  • Standards, best practices and Compensating Controls.
  • Solution designs that are fit for purpose.
  • High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering.
  • Service and Operational Level Agreements.
  • Application Knowledge Support Artifacts, etc.


This role requires a wide variety of strengths and capabilities, including:

  • BS degree in Computer Science, Computer Engineering or similar technical field of study/equivalent experience.
  • 3-5+ years of Production and Applications Support with exposure to the following languages: C, C++, Java J2EE technology stack and web technologies, Python, Go, Perl, Ruby, UNIX/Linux or Shell scripting).
  • Hand-on experience with cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.
  • Relational and NoSQL databases, leveraging key event streaming, messaging and DB services such as Cassandra, MQ/JMS/Kafka, Aurora, RDS, Cloud SQL, BigTable, DynamoDB, MongoDB, Cloud Spanner, Kinesis, Cloud Pub/Sub, etc.
  • Networking (Security, Load Balancing, Network Routing Protocols, etc.).
  • Influencing infrastructure services to ensure application service uptime & user experience.


Nice-to-have (but not required):

  • Mainframe experience (COBOL, JCL, DB2 and IMS).
  • Full life cycle experience within an Agile framework.
  • Mission critical systems experience in a globally distributed framework.
  • Best practices in infrastructure and application logging, monitoring, intelligent alerting, and automated self-healing.
  • Experience with DevOps model and tools.


Other skills & attributes:

  • Systematic, fact-based decision-making and problem-solving.
  • Strong curiosity and bias for pro-active planning, action, ownership, learning and continuous improvement.
  • Strong inter-personal skills and ability to cultivate relationships with all internal/external stakeholders, promoting diversity of perspectives, ideas and cultures.


About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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