Job Description Senior Application Support associate with strong troubleshooting and automation skills on Windows platform, Power shell/Python scripting & MS-SQL
We are looking for an individual who is well versed with the Application Support functions. This position is for supporting the suite of applications used by our Alternative Fund Services division.
This is a complex suite of applications which are closely interlinked and at the core of our company product offering and provides us with a competitive advantage in the market place. Any disruption to service or inaccuracy in these applications will have an adverse impact to our clients, result in reputational damage to JPMorgan and potentially have an adverse financial impact to the organization.
Day to day responsibilities:
• Drive the resolution of all user and technology issues on the Production instance of the ASP.NET based application suite.• The support and maintenance of the various windows based applications. • Monitor and troubleshoot the batch jobs that are scheduled in Control-M/Autosys. • Geneos Monitoring - For the application infrastructure & secure file transmissions of the financially sensitive data within the JPMorgan environment and to external clients.• Pro-actively improving the quality of systems and service by automating repetitive tasks.• Bringing a DevOps mind-set to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale• Coordination and execution of all software deployments into Production environments for .net & SQL based applications.• Develop specialist knowledge in relevant systems, sharing that knowledge with team members and global partners• Liaising with application development and infrastructure teams targeting on-going development, production activity and release management• Ownership of major production incidents, working closely with other technology teams in order to resolve business-impacting issues• Manage the relationship between the operational users and the technology department. This involves organizing weekly service review meetings and being a key point of escalation for technology issues or concerns within the operational areas.
Qualification:
Bachelor degree in Computer Science with at least 7 years of Application Support experience in Financial services industry.
Tech Skills:• Python/Power Shell Scripting• RDBMS - MS-SQL• Schedulers - Control-M / Autosys• Monitoring - Geneos
Prior knowledge in ASP.NET and any of the Application Performance monitoring tools : Splunk/AppDynamic/Dynatrace/Grafana is a plus
Soft Skills:
• Strong written and verbal communication skills• Strong problem solving skills- Ability to understand complex component/system/service interactions and look for causes and provide solutions.• Self-driven & proactive • Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.