Application Support Engineer (Raleigh, NC)

| Raleigh-Durham, NC
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At Digital Turbine, we want to create simpler ways for consumers to discover the apps and content they love. Through our partnerships with leading carriers and OEMs, we create new frictionless experiences on smartphones that allow brands and advertisers to reach users at an unprecedented scale. In a rapidly changing industry, we are always looking to create better paths of discovery to connect consumers, publishers, and advertisers in the mobile ecosystem.
We are looking for a highly motivated, adaptable, and talented technical individual to join our team as an Application Support Engineer. The Application Support Engineer should have experience applying changes in a production environment, supporting our applications by troubleshooting and resolving issues reported by users or monitoring tools. The ideal Application Support Engineer candidate has demonstrated the ability to successfully deploy changes and releases to production as well as troubleshooting and resolving issues reported by users or monitoring tools.
Key Responsibilities of the Application Support Engineer:
    • Manage and administer all production applications
    • Maintain version concurrency across 30+ production application environments
    • Manage access to production systems; perform quarterly audits and report findings
    • Coordinate planning and scheduling of production changes with internal teams
    • Implement scheduled application changes and perform pre & post-change validation
    • Handle issues reported by internal or external resources while working to ensure response and resolution times meet published SLAs
    • Monitor and maintain system health pursuant to high levels of uptime and availability
    • Troubleshoot interoperability issues between production applications and mobile devices
    • Participate in SOX compliance planning and reporting
    • Provide on-call technical support, able to work nights and/or weekends as needed
    • Participate in the maintenance of technical support documentation including customer information, procedures, and processes to ensure accuracy of information
    • Prioritize workload to ensure that work is completed accurately and efficiently within established time frame
    • Work internally with Product and Development teams to learn about upcoming releases and features
    • Work internally with Product and Development teams to explain issues and track progress

Basic Skills of the Application Support Engineer:
    • 3+ years equivalent work experience or Bachelor's Degree in Computer Science
    • Strong analytical and troubleshooting skills to evaluate and resolve systems issues
    • Experience working in production environments
    • Background working with Linux and other open-source technologies
    • Highly experienced with planning and implementing changes
    • Ability to effectively prioritize and execute tasks in a high-pressure environment while managing changing priorities
    • Strong analytical and troubleshooting skills to evaluate and resolve systems issues
    • Experience with Mobile Phones Operating Systems (Android, iOS)
    • Self-motivated, driven, resourceful and able to get things done

Preferred Skills of the Application Support Engineer:
    • Strong organizational, documentation, metric and trend analysis reporting skills and desire for continuous process improvements.
    • Highly self-motivated and directed with a keen attention to detail
    • Distributed application support and cloud hosting experience
    • Experience using six or more of the following: Jira, Confluence, J-Meter, Datadog, Firebase, Jenkins, Gitlab, Graylog, PagerDuty, Databricks, AWS, GCP, Chef
    • Advanced SQL report writing
    • Experience with Cellular Networks
    • Experience with Cloud hosting
    • Well-developed oral and written communication skills, specifically customer service oriented with the ability to work with individuals that possess technical skills at all levels

#LI-RJ1#LI-Onsite
About Digital Turbine
Digital Turbine is the largest independent mobile growth platform and levels up the landscape for advertisers, publishers, carriers, and OEMs. By integrating a full ad stack with proprietary technology built into devices by wireless operators and OEMs, Digital Turbine supercharges advertising and monetization. As a titan of ad tech, we simplify mobile growth and monetization for publishers and advertisers.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities serving top agency, app developer, and advertising markets. Listed on Deloitte Technology Fast 500 for six consecutive years since 2015 and winner of Austin Chamber of Commerce's Company Culture in 2020.
Digital Turbine is an equal opportunity employer and committed to building a diverse and inclusive team. We welcome people of different backgrounds, experiences, abilities, and perspectives!
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Technology we use

  • Engineering
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  • Sales & Marketing
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An Insider's view of Digital Turbine

How does your team reward individual success?

Digital Turbine encourages employees to grow professionally in a supportive and meritocratic environment. Since 2017, I have progressed from seller to regional lead in EMEA. If you’re a highly motivated and ambitious individual, Digital Turbine is the right home for you.

Duncan

Head of Sales, EMEA

How does the company support your career growth?

The leadership at DT is amazing at identifying the strengths of their team members. They are always finding great opportunities for individuals to use their skills and grow in areas they express interest in. For people who are driven and excited about technology there is no better place to work.

Jessica

Sr. Business Intelligence Analyst - Business Ops

How would you describe the company’s work-life balance?

Work life balance is excellent at Digital Turbine! CEO Bill Stone has outlined “Freedom” as one of our company values. If I need time to exercise in the middle of day, pick up kids early, doctor appointments, etc. I have no guilt in doing so. Should my work tasks become time sensitive, I can easily catch up when the kids are in asleep.

Graham

Sr Advertising Account Manager

What are Digital Turbine Perks + Benefits

Digital Turbine Benefits Overview

We know how important it is to reward our teams for the hard work and results they bring to the business, that’s why we offer great benefits and a total rewards program tailored to our employees around the world.

Total Rewards
This includes base salary, bonus or commission structure based on your role, top notch benefits and equity for EVERY employee in the company.

Flexible & Casual Environment
We hustle, we work hard, and we believe in freedom. We know life doesn’t happen on a fixed schedule, so we offer flexible hours to work when and how it’s best for you.

Comprehensive Coverage
Full medical, dental and vision coverage is provided as well as insurance on group, life, dependent and business travel.

Stock Options
We want EVERY employee to be a shareholder in Digital Turbine. Every new employee is granted stock options when they join the company and is eligible for discretionary option grants based on their performance.

Time Off
We want you to make the best decisions for your time and believe you should take time off when you need it. We offer unlimited vacation, parental leave, and a fully paid 12-week short-term disability.

Time Together
From tacos on Mondays to beer on Fridays, the company regularly takes breaks to gab and grab food. Each site has its own locally-inspired perks to keep our teams connected and having fun.

Culture
Volunteer in local community
Our Digital Turbine Gives Back program focuses on creating measurable and substantial impact to the local community, nonprofits and employees ​
Friends outside of work
Eat lunch together
Intracompany committees
We encourage a positive culture of inclusiveness with Community Action Teams. Employee-led forums drive company-wide improvements.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We actively foster & grow a safe learning environment for DT employees to engage in meaningful interactions that challenge us to break down barriers and inherent beliefs.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
We want EVERY employee to be a shareholder. Every new employee is granted stock options upon joining Digital Turbine and is eligible for discretionary option grants based on their performance.
Employee Stock Purchase Plan
Everyone is granted stock options when they join the company.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Fridays we cater meals and teams regularly breaks to gab and grab food.
Happy Hours
We host beer Fridays and celebrate wins together.
Parking
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Everyone has access to the LinkedIn Learning Platform, which provides a variety of video courses with different learning paths.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available

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