Application Support Engineer - Optimus at Money Mart Financial Services (Remote)

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Company Description

Momentum Financial Services Group, formerly Money Mart Financial Services is a leading provider of financial services in North America. For 40 years we've been committed to providing financial solutions that meet the evolving needs of consumers and business owners. Backed by a retail network of over 700 locations and robust digital and mobile platforms, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the Money Mart® brand and in Quebec as Insta Cheques® and in United States as Money Mart® and The Check Cashing Store®.

Our highly skilled workforce puts customers first in everything we do. We serve millions of people annually with diverse and innovative financial products and services. Through this ever-evolving suite of services, we empower customers to manage their finances and improve their lives. Wherever customers are on their financial journey, Momentum Financial Services Group provides solutions. 

We believe in giving back to the communities where we live and work. With the generous support of our customers and staff, we proudly contribute over two hundred & fifty thousand dollars annually to charities and non-profit organizations, along with using our time and talent to serve in local communities throughout Canada and the United States. We are looking for aspiring, passionate people who are dedicated to understanding and providing our customers with the right financial solutions utilizing a growing menu of products and services. We embrace diversity and offer a fast-paced work environment. 

Job Description

GENERAL FUNCTION

  • The Optimus Support Engineer reports to the Application Support Manager and supports the Telrock Optimus collections software application to improve & support business operations. Responsibilities include complex analysis and maintenance of the Optimus software configuration & CORE integrations, including optimizing software application performance, attending meetings related to Optimus software issues and/or performance, and working with internal & external business partners on Optimus configuration issues, Optimus workflow issues, Optimus integration issues, and/or any requested workflow or configuration changes to the Optimus Collections system.

DUTIES/RESPONSIBILITIES

  • Telrock Optimus maintenance & support.
  • Reporting on any Telrock Optimus Issues or bugs.
  • Configuration and/or Workflow changes to Telrock Optimus.
  • Evaluation of all problems related to the Telrock Optimus application or CORE integration.
  • performing impact analysis and recommending solutions and workarounds.
  • Providing clear documentation of identified problems, its analysis, impact analysis, and solutions.
  • Escalation of identified issues to Telrock Helpdesk via ServiceNow.
  • Be aware and comply with all applicable legal and regulatory requirements for US and Canada Collections systems.
  • Support coordination of bug-fix activities with 3rd party support teams across three geographies (North America, Uruguay, India). 
  • Coordination and collaboration with L2 & L3 Application Support teams.
  • Coordinate support between onshore and offshore resources and the Vendor (Telrock)
  • Provide Application updates to the Application Support Manager and/or the Director of IT Service Delivery.
  • Establish trustful relationships with internal and external stakeholders by building collaborative two-way dialogue to ensure strategic alignment and execution against goals and targets. 
  • Identify opportunities to improve the effectiveness of the team through new working practices or through collaboration and preferred 3rd party vendor partnerships.

Qualifications

EDUCATION

  • Associate degree or bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar education or work experience.
  • Microsoft MTA, MCP, MCSA, MCSE Certifications are a plus.

EXPERIENCE

  • Minimum of 1 years related work experience within the Financial Services Industry.
  • Minimum of 3 years related work experience with Microsoft .net Applications, or experience in IT software testing and support. Experience with collection systems and collection workflows is a plus.
  • Knowledge of high-volume transaction systems and demonstrable ability to simply describe these in business English. 
  • Building and managing key relationships with internal and external business partners.
  • Ability to demonstrate resilience and pragmatism in the face of a challenging and continually changing environment. 
  • Functional knowledge of financial instruments such as Installment Loans, Payday Loans, Checks, and industry domains such as loans, underwriting, collections, call center, Fraud, etc.

SKILLS

  • The ability to manage and articulate complex issues.
  • Strong background in collections solutions and systems integrations, especially in large-scale environments. 
  • Experience leveraging geographically diverse and offshore IT support teams. 
  • Excellent Oral communication (customer interaction, requirements analysis, training) 
  • Excellent Written communication (documentation of system bugs, analysis, system design, user guides & work-arounds). 
  • Data analysis using SQL (Microsoft SSMS) is mandatory.
  • SQL Server / SFTP.

Additional Information

BENEFITS

  • Medical / Dental/ Vision benefits available 
  • Company paid life insurance
  • Paid holidays
  • PTO / 401K / Tuition Reimbursement
  • All your information will be kept confidential according to EEO guidelines.

We invest in our employees, and offer extensive training, and development programs to set you up for future success. If we sound like a fit and you’re ready to start an exciting career with an organization that encourages employee growth, apply today! We look for bright, energetic, motivated individuals who are interested in learning and developing their career.

More Information on Money Mart Financial Services
Money Mart Financial Services operates in the Fintech industry. The company is located in Malvern, PA. Money Mart Financial Services was founded in 1982. It has 1468 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Vision Benefits, Health Insurance Benefits, 401(K), Performance Bonus and Remote Work Program. To see all jobs at Money Mart Financial Services, click here.
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