Application Support Analyst at American Software, Inc. (Atlanta, GA)

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DUTIES AND RESPONSIBILITIES• Provide technical support while delivering exceptional customer service. • Ability to manage stressful situations with a calm, pleasant demeanor. • Timely communication regarding customer reports.• Follow up on outstanding issues awaiting response.• Demonstrates dedication and effort towards meeting or exceeding expectations.

POSITION REQUIREMENTS• B.S. in Computer Science, or related. 2-5 years' experience in supply chain software also considered.• Proficient with incident reporting systems, knowledge of Cherwell is a plus.• Keep customer accounts current by documenting incidents and bug submissions timely and effectively.• Basic understanding of web coded solutions and their interaction within multiple browsers.• Understand Database methods and ODBC setup processes.• Must be able to read and write basic Structured Query Language to aid in the support analysis.• Ability to work well in a team environment.• Ability to manage multiple priorities. • Ability to work across multiple versions of our solution.• Utilize remote access tools effectively.• Effective time management skills. • Strong attention to detail.• Proficient in Microsoft word, Excel and PowerPoint.• Available to work some evenings and weekends within an on call rotation.• Light Travel as required.

ABOUT THE COMPANY

Headquartered in Atlanta, Logility is a leading provider of collaborative supply chain optimization and advanced retail planning solutions that help small, medium, large, and Fortune 500 companies realize substantial bottom-line results in record time. Logility Voyager Solutions is a complete supply chain management and retail optimization solution that features a performance monitoring architecture and provides supply chain visibility; demand, inventory and replenishment planning, Sales and Operations Planning, supply and inventory optimization, manufacturing planning and scheduling, and retail merchandise planning and allocation. Logility has more than 1,300 customers worldwide including Big Lots, Husqvarna, Fender Musical Instruments, Parker Hannifin, Verizon Wireless, and VF Corporation.

Logility is recognized as one of Atlanta's top workplaces and offers a fantastic, professional work environment coupled with a comprehensive benefits program. If you are a self-starter that is willing to take initiative in a challenging and rewarding environment, we want to hear from you!
More Information on American Software, Inc.
American Software, Inc. operates in the Software industry. The company is located in Atlanta, GA. American Software, Inc. was founded in 1970. It has 501 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Vision Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 13 open jobs at American Software, Inc., click here.
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