Application Support Analyst at Tendo (Salt Lake City, UT)

| Salt Lake City, UT
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The Application Support Analyst will be responsible for first and second line application support, resolving technical queries, and communicating solutions directly to staff or customers. This person will manage the day-to-day operations of Tendo’s applications and identify opportunities for updates and improvements. This person will collaborate with and support cross-functional teams of technical and non-technical staff to ensure the applications are functioning correctly and processes are in place to handle issues and remediations. Our ideal candidate is a critical thinker with strong problem-solving skills and a “can-do” attitude with the ability to multitask, prioritize, coordinate, work well under pressure, and meet deadlines. They are very passionate about providing excellent customer support and enjoy sharing this passion in a team environment.

About Tendo
Make an impact—join our team!

We’re a fast-growing, mission-driven company building a culture that enables teams and individuals to thrive. Led by an experienced and proven team, we live by our values and are always on the hunt for motivated people with diverse experiences and backgrounds to help us improve the care journey for patients, clinicians, and caregivers by creating software that provides seamless, intuitive, and user-friendly experiences. 

If you like working with innovative technologies and want to be part of a growing team that will help transform the healthcare experience, we encourage you to apply today!

Job Location
This role is currently remote. Tendo has hubs in San Francisco, CA; Salt Lake City, UT; and Philadelphia, PA. Ideally we would prefer a candidate in one of these locations.

Responsibilities

  • Troubleshoot and resolve application or infrastructure issues.
  • Monitor and respond to open tickets submitted through an incident management system.
  • Manage day-to-day operations of applications and identify opportunities for improving and updating them.
  • Troubleshoot and escalate alerts that cannot be resolved to appropriate teams.
  • Prioritize and handle service requests and incidents.
  • Progress issues and provide relevant information for troubleshooting or for clarification. 
  • Identify opportunities for process improvement and contribute to departmental initiatives.
  • Improve and document the technical processes around application support. 
  • Ensure the performance of daily health checks of the applications, scripts, and infrastructure by the support team.
  • Develop scripting to automate repeatable manual tasks.Install, configure, and administer application servers.

Requirements

  • 2+ years of professional experience as an application support analyst or a similar role.
  • Working knowledge of the ITIL framework for incident, problem, and change management.
  • Experience providing customer support and dealing with escalated customer issues.
  • Experience with programming languages, scripting, and mobile operating systems.

Nice to Have

  • CompTIA A+ Certification
  • ITIL Certification

Tendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

More Information on Tendo
Tendo operates in the Software industry. The company is located in Philadelphia, PA, Salt Lake City, UT and San Francisco, CA. Tendo was founded in 2020. It has 98 total employees. To see all 38 open jobs at Tendo, click here.
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