Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)
The Back End Enabling Systems team is responsible for supporting customers with all back end Optum applications, certain Client applications and 3rd Party Vendor support. This team has absorbed IT functions, provisioning and file maintenance and general operation guidance needed to support these applications. This resource will assist Operations in driving operational improvements, product enhancements and cost control for new clients.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Trouble-shooting Complex issues, ability to analyze data and to present analysis in a format that is relatable to interested parties
• Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
• Coordinate testing and post-production validation to ensure efficient services and optimal system development
• Work collaboratively with internal and external customers to cultivate a solid working relationship. Coordinates activities with other back end RCO departments to ensure an efficient workflow and system interaction
• Analyzing workflow issues and providing optimal solutions to customers and maintaining the Global Operating principles
• Maintains incidents assigned through ticketing system to ensure SLA's are met
• Support short and long term operational / strategic business activities through analysis
• Support Cash posting applications and enroll new electronic payers
• Analyze, review, forecast, and trend complex data

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School Diploma/GED
• 3+ years of work experience in Revenue Cycle within a hospital or clinic setting with focus on Billing/Collections and Cash functions
• 3+ years of experience with data analysis and problem solving
• Experience with process improvement, workflow support, and evaluation of business processes
• Ability to quickly understand and analyze the applications and business functions of the organization
• Proficiency with PC based software programs and automated database management systems (Excel, Access, PowerPoint)

Preferred Qualifications:

• Experience leading process improvement
• Systems testing experience
• Claims operations experience
• Knowledge of MS4, Invision, SSI, EDM and/or other systems
• Ability to effectively communicate with clients and business partners both written and verbal

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.