Job Description:
Application Production Support
Production Support is responsible for running the day to day operations of the SIPH applications. SIPH is a tier 0 suite of applications providing critical services to the bank. . Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items.
Additional responsibilities include:
- Identify opportunities for monitoring and automation.
- Drive Prost Problem management process to get to root cause and corrective items.
- Partner with monitoring team to develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead.
- Evaluate and participate in Changes/Releases.
- Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency.
Required Skills
• Excellent analytical and problem solving skills
• Must work well under pressure
• Ability to manage multiple priorities
• Ability to communicate effectively across all levels
• Able to work independently and as a part of the team
Desired Skills

• Previous Production Support experience
• Experience in diagnosing complex technical issues.
• Working knowledge of Unix {or Unix derivatives} including shell scripting, application monitoring tools {ex: Splunk, AppDynamics}, and job scheduling tools {ex: Autosys}

• Understanding of Java and J2EE technologies

Shift:
1st shift (United States of America)
Hours Per Week:
40
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