Bank of America
Charlotte, NC

Application Production Support - Services Lead at Bank of America (Charlotte, NC)

| Charlotte, NC
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Job Description:
Application Production Support
Production Support is responsible for running the day to day operations of the SIPH applications. SIPH is a tier 0 suite of applications providing critical services to the bank. . Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items.
Additional responsibilities include:
- Identify opportunities for monitoring and automation.
- Drive Prost Problem management process to get to root cause and corrective items.
- Partner with monitoring team to develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead.
- Evaluate and participate in Changes/Releases.
- Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency.
Required Skills
• Excellent analytical and problem solving skills
• Must work well under pressure
• Ability to manage multiple priorities
• Ability to communicate effectively across all levels
• Able to work independently and as a part of the team
Desired Skills
  • Previous Production Support experience
  • Experience in diagnosing complex technical issues.
  • Working knowledge of Unix {or Unix derivatives} including shell scripting, application monitoring tools {ex: Splunk, AppDynamics}, and job scheduling tools {ex: Autosys}
  • Understanding of Java and J2EE technologies

Shift:
1st shift (United States of America)
Hours Per Week:
40
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Technology we use

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What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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