JOB SUMMARY
Responsible for enhancements and configuration along with the daily administrative support of vendor hosted applications. Provide hands-on technical support and enhancements of the application along with knowledge transfer to other team members. Must understand the needs of the business and be able to manage those needs and requirements in support of multiple business groups' user administration, system configuration and enhancement requests.
MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Review business enhancement requests, requirements, interdependencies, potential risks, user stories, business process descriptions, use cases, user stories, and workflow analysis
• Provide level of effort and estimates for enhancement requests
• Manage multiple enhancement initiatives and ongoing daily support for vendor hosted applications
• Work independently and with team members to resolve incidents and problems for the production application in accordance with identified Service Level Agreements
• Analyze application related problems, coordinating with multiple in-house teams to diagnose and fix operational issues
• Mentor and share knowledge with other team members as well as consulting, advising and training on specialized features and functions
• Participate in continuous performance improvement sessions to review and discuss opportunities to improve processes, standards and application efficiencies
• Design, configure, code and test enhancements for the application. Review and test enhancements assigned to team members when required
• Prepare and maintain functional and technical documentation
• Follow established corporate configuration and change control processes
• Engaging/working with vendor on application outage escalations, application upgrade support, application performance and support case monitoring.
• Assist with Monthly Operational Reporting to Senior Management - Support Cases Closed, Status on Project Initiatives

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to identify measures or indicators of application performance and the actions needed to improve or correct application performance.
• Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations.
• Ability to work seamlessly within a team as well as manage individual tasks.
• Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges.
• Proven ability to work independently; designing, developing and deploying solutions, and to deliver projects on time.
• Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence.
• Solid technical knowledge of Information Technology field and computer systems.
• Strong communication skills (written, interpersonal, presentation), with the ability to easily and effectively interact and negotiate with business stakeholders.
• Strong ability to pick up complex concepts and processes quickly.
• Proven leadership abilities including ability to share knowledge, resolve conflict and create consensus.
• Demonstrated ability to take the lead on complex projects.
• Knowledge of Unix/Windows command line access
• Familiar with and/or Supporting tools similar to MicroFocus Network Automation, Tanium, Grafana, Splunk, Tripwire, Moogsoft, AppDynamics, CA Spectrum

Related Work Experience
3 years Experience with application administration, Development Experience
3 years Experience with configuration, design, coding and testing
Education & Certification
BA/BS in Information Technology, Computer Science, related field or equivalent work experience.
WORKING CONDITIONS
Office environment. Travel as required.
IDB302 301433-1 301433BR