Company Overview

Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

The Risk Operations team supporting Intuit's Small Business and Self-Employed Group (SBSEG) is looking for a Senior Manager to lead a team of anti-money laundering (AML) and counter-terrorists financing (CTF) investigators.

This role operates in a dynamic environment using extensive research and analysis to achieve and sustain effective AML and CTF transaction and behavioral monitoring through detection of suspicious activity that minimizes the potential for financial losses, increased legal or compliance expenses, and reputational risk to the organization. The ideal candidate should have AML/CTF transaction monitoring and investigations experience including SAR completion and reporting, a track record of developing high performing teams, and passion around engaging with internal and external partners to continually improve our systems and processes.

If you are passionate about enabling small businesses, driving operational rigor, and risk management, come join us!

Qualifications

• 5+ years leading high-performing teams preferably in a fintech or banking operations organization.
• 5+ years experience with AML, CTF, fraud, intelligence or similar monitoring and investigation in a global environment for both consumers and small businesses.
• Deep domain and regulatory expertise in any of the following areas: fintech, payments, lending, or banking
• Demonstrated ability to work in a matrix environment and ability to both influence and develop strong partnerships at all levels
• CAMS (Certified Anti-Money Laundering Specialist) or other relevant business designation preferred.
• BA/BS in financial services, risk management, criminal justice or related fields preferred

Responsibilities

The ideal candidate will have exceptional knowledge and understanding in risk management and operating in compliance with the regulatory environment necessary for a large-scale money movement operations.

• Leadership: Lead a team of investigators to achieve business goals. Develop high performing teams by understanding and facilitating team dynamics, driving engagement, recognizing and developing great talent, recommending areas for improvement, and ensuring consistency in thoughts and actions. Exhibit the highest personal and professional standards of integrity and ethics. Always lead by example.
• Operations: Develop and maintain a thorough understanding of processes, conduct timely investigations, and ensure productivity, quality, and service level KPIs are met. Ensure processes, procedures and controls are in place to drive detection, investigation, and reporting. Identify risks and operational needs in new policies or product features, and work to ensure risks are contained, effectively mitigated, or removed prior to launch. Actively monitor, analyze and report on the effectiveness of your team's performance. Develop plans to address risks and/or risk themes, and report on outcomes. Ensure process and risk treatment consistency.
• Collaboration: Serve as a key liaison and work with cross functional leaders including legal, compliance, policy, finance, and audit. Proactively collaborate with leaders across the organization to learn about new risks, capitalize on new opportunities, remove roadblocks, and ensure effective execution to meet all KPIs. Serve as the escalation point on complex investigations with internal and external partners as well as customers.
• Continuous improvement: Possesses a high level of intellectual curiosity focused on identifying the root cause of problems to generate results. Routinely assess processes for improvement opportunities. Develop data driven business cases to illustrate impact. Champion improvements necessary to completely revamp or refine processes and systems. Ensure effective change management and project management principles are applied. Use quantitative and qualitative data to measure outcomes.
• Change Management: Active development of future state vision for your team. Be a change champion to ensure readiness for our declared future state by mobilizing and readying our talent, defining and documenting system needs, working with partners to ensure they are ready, etc.
• Communication: Make timely, data-based decisions while explicitly sharing the criteria for decisions. Be an excellent verbal and written communicator. Attend meetings, create presentations, and share results. Uses data to create and tell a story that motivates, inspires, and ultimately galvanizes others to create and then implement innovative, and best in class improvements.
• Upon our return to the office hybrid environment this role may require ~10-15% travel.

Skills:

• Ability to collaborate, coach, and lead others through influence.
• Acts as a calming force in tense or stressful situations and lead by teaching as well as role modeling our values.
• Strong project management rigor with the ability to prioritize and drive cross-functional initiatives. Collaborative, reliable, highly analytical partner with an ability to make data-driven decisions and to translate identified opportunities into actionable plans. Demonstrated ability to expertly guide the organization through change.
• Excellent investigations, analysis, and presentation skills.
• Innate curiosity to research, understand, make sense of and communicate complex information.
• Advanced computer/ internet navigation skills in order to quickly and effectively use a variety of proprietary systems, investigative programs, and case management systems.
• Precise, concise, and logical thought processes and writing skills to succinctly convey information.
• Comfortable working with law enforcement, legal, compliance, audit, and testifying in court.
• Experience operating in a fast paced, dynamic environment with competing priorities
• A collaborative leader, who communicates equally well with senior leaders, front-line employees, and cross-functional groups.
• Result-oriented, data driven and assertive in a professional manner (you don't shy away from challenging situations)