Analyst- Operational Support at Ally Financial (Jacksonville, FL)

| Jacksonville, FL
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General information

Career area


Work Location(s)

12850 W. Gran Bay Pkwy, Jacksonville, FL, 17500 Chenal Parkway, Little Rock, AR, 2911 Lake Vista Drive, Lewisville, TX, 4000 Lexington Ave. North, Shoreview, MN



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Posted Date

Monday, April 25, 2022

Working time


Ally and Your Career

  • Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."

The Work Itself

Responsible for partnering with the Consumer Asset Management operational teams to proactively update process documentation, completion on non-governing article reviews, system change requirement gathering and assisting with strategic initiatives that impact the process.

Job Responsibilities

The following outline the core job responsibilities of the Business Process Risk Management (BPRM) Analyst aligned to the Process team:
  • Gather and organize changes to processes, and/or procedures published in Knowledge
  • Creation of new process documentation to publish in Salesforce Knowledge
  • Attend and deliver on action items for strategic initiatives.
  • Completion of scheduled non-governing article reviews
  • Gather and document system change requirements, while also following for system change requirements being completed and updating process documentation as appropriate.
  • Understanding and awareness of CAM policies as well as Enterprise policies impacting operational processes
  • Assist with the creation of key communications sent to operational teams (Beat & Playbook)
  • Perform special projects or assignments as needed

The Skills You Bring

  • Required
    • Bachelor's degree (Business) Or equivalent in work experience.
    • 3-5 years gathering process requirements/changes from stakeholders
    • 3-5 years facilitating and communicating with diverse stakeholders
    • 3-5 years identifying and mitigating risk
    • 3-5 years distilling and presenting information to leadership
    • 3-5 years analyzing business problems and influencing outcomes
    • Intermediate working experience with Microsoft Office (Word, Excel, PPT, Visio).
    • Intermediate oral and written communication skills.
    • Intermediate problem solving, critical thinking, teamwork, and collaboration skills.
    • Experience in auto finance: collections, loss prevention, repossession, special servicing and/or recovery operations

    • Master's degree (Business) Or equivalent in work experience.
    • Intermediate Strategic Thinking, Business Acumen, Negotiation and Presentation skills.

    Ability to perform under pressure

How We'll Have Your Back

  • Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
    • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
    • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
    • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
    • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
    • Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

    Who We Are:

    Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

    Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

    Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

    We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected] Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
More Information on Ally Financial
Ally Financial operates in the Automotive industry. The company is located in Detroit, MI, New York City, NY and Charlotte, NC. Ally Financial was founded in 1919. It has 11000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 307 open jobs at Ally Financial, click here.
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