Analyst-Network Technical Ops at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Network Certification Services (NCS) is part of Network and Acquirer Solutions organization within Global Network and Merchant Services (GMNS)The team is primarily responsible for enabling customers on American Express internal systems, establishing connectivity between customers and the American Express network, and certification of messages to the relevant specification. Our customers are vendors, processors, network issuers and acquirers. The mission of NCS is to ensure our business partners can successfully transact with the American Express Global Network according to American Express specifications, rules, and regulations.

NCS analysts are responsible for supporting certification efforts and assisting an external customer through the testing journey. The successful candidate will have experience understanding the technical needs of internal and external customers acting as a liaison between NCS and the Global Acquisition Capabilities (GAC) team. The candidate will perform the enablement of a variety of product/file types on systems allowing for the successful transfer of files between Amex and external customers through the American Express Network. Candidate must also be able read and understand technical message specifications and effectively communicate this information to less technical resources.

Additional Responsibilities Include:
  • Setup of merchant/processors for the purpose of successful file transfers within the various Amex network systems
  • Daily management of high volumes of projects
  • Issue resolution analysis
  • Establish solid working relationships with technology teams to resolve issues
  • Gathering information pertinent to Participant profiles from global implementation teams
  • Additional cross-functional support as business needs require

Minimum Qualifications
  • High level of accuracy and attention to detail
  • Solid working knowledge and experience with STARS and Secure File Transfer (SFT)
  • Experience with Web-based applications
  • Proven ability to multitask, meet tight timelines and problem solve in a very dynamic environment is key
  • Strong analytical skills
  • PC skills- Excel, Word and Power Point
  • Strong communication skills and the ability to interpret technical data
  • Commitment and willingness to see issues through to resolution
  • Excellent attention to detail with project management and organizational skills
  • Proven flexibility and adaptability in effectively driving results in an environment of changing priorities
  • Strong will to win and able to work as part of a team.


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.
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More Information on American Express
American Express operates in the Fintech industry. The company is located in New York, NY and New York, NY. American Express was founded in 2022. It has 73317 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 213 open jobs at American Express, click here.
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