Analyst II, Application Support

| San Diego, CA
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YOUR MISSION
  • This position supports the COBRA PUMA GOLF office in Carlsbad, CA.
  • Provide second level support to end-users to help to resolve any application problems. Help troubleshoot, reproduce and resolve reported issues. Evaluate and isolate unresolved problems. Escalate as needed internally or to software vendors. Identify trends and perform root cause analysis.
  • May be required to distribute and delegate tickets and tasks to the team. Shares knowledge and trains team members.
  • Identify improvement opportunities within the team and processes. Help facilitate discussions regarding these opportunities and implement changes.
  • Work as part of project team to aid in the rollout of new applications, upgrades and enhancements. Assist in building the project plan, managing timelines and tasks as needed for these projects.
  • Provide on-call and off hours support as required to keep critical applications and systems operational.


YOUR TALENT
  • Bachelor's degree in Computer Science, Business or equivalent work experience is required.
  • 5+ years of Application Support experience
  • Must possess strong troubleshooting and analysis skills with the ability to communicate to both technical and non-technical personnel
  • ERP, WMS or Retail Application Support Preferred
  • Must have experience using SQL to Query and general Windows Server Administration
  • Ability to be flexible and adaptable in a changing environment and able to learn new applications, concepts and skills quickly
  • Must be self-organized and be able to work independently with a high level of accuracy and strong attention to detail
  • Knowledge of commonly used concepts, practices and procedures within retail and wholesale industries and experience with Project Management is a plus


SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

PUMA is an Equal Employment Opportunity (EEO) employer. It is the policy of PUMA to prohibit discrimination and harassment of any type and to afford equal employment opportunities to all persons without regard to race, color, religion, sex, national origin, age, gender, physical or mental disability, veteran-status, or any other characteristic protected by applicable federal, state or local law.

For additional information, please contact: [email protected]
More Information on PUMA Group
PUMA Group operates in the Retail industry. The company is located in Boston, MA and Westford, MA. PUMA Group was founded in 1948. It has 14000 total employees. To see all 6 open jobs at PUMA Group, click here.
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