Ada
Ada provides the automation layer that brings a true VIP experience to every customer and employee.
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Agile Team Coach

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We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 2.9 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation! 

The passion of our people and dedication to their craft continues to drive our dramatic global growth. 

Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.

We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us.

As an Agile Team Coach, you will be integral in helping us build out our Agile Leadership Office Here at Ada (ALOHA), establishing and growing a servant leadership team to deliver world class agile practices for the Product, Engineering, and Design (PED) organization. You will be responsible for championing, and measuring the success of our operating frameworks with an eye on helping to scale them up in the near future. You will be part of the team that facilitates our engineering teams and Ada on our unique journey towards highly efficient and fun agile delivery.

About You

  • Must haves:
  • 3+ years of experience in an Agile environment
  • Experience in helping to execute one or more approaches to scaled agility ([email protected], LeSS, Spotify, Flow Metrics)
  • Practiced application of several team level Agile methodologies (Scrum, Kanban, Lean, XP) with an emphasis on applying them within the engineering context
  • Ability to work within the intersection of Agile, Lean IT, and DevOps to help drive high-performance across the engineering organization
  • A pragmatic passion for agile practices, servant leadership, mentorship and coaching
  • Ability to create and maintain positive, influential work relationships with others in PED leadership
  • An ability to help teams find the meaningful constructs given their context and capabilities that work for them at a given time, and develop the rigor and courage to inspect and adapt as they make progress.
  • Deliver fact based, data backed insights to Ada leadership to help shape process and cultural change
  • Excellent communication skills, both verbal and written
  • Ability to make forward progress in the face of obstacles
  • Ability to decompose bigger problems into small increments
  • Curiosity, patience, flexibility, and a hypothesis driven approach towards problem solving 
  • Thoughtful opinions on how to achieve agility while maintaining an open mind towards challenges to those opinions
  • Demonstrated ability to facilitate complex situations and with a wide variety of personalities
  • Strong optimism and a can-do attitude, able to influence others both within and outside your team and work collaboratively
  • Nice to have:
  • Experience working in a distributed, Remote-First environment

Outcomes

  • 3 Months
  • Work with the Director of Agile Delivery and your peers to understand existing processes, practices, and gaps
  • Demonstrate progress in helping our teams understand the “why” of our chosen agile practices and tools for success. Be able to explain and defend the core tenets of agile easily. 
  • Foster continuous improvement by guiding the team to self-reflect, identify opportunities, be open and transparent about failure, and improve through experimentation
  • Be able to quickly understand the team’s work, and communicate cross-functionality to update others in the PED org, or unblock issues. 
  • Support and coach the product managers on agile practices, including backlog care and feeding, refinement and prioritization, epic and feature decomposition, writing stories and acceptance criteria
  • 6 Months
  • Help to establish broad, PED wide planning cadences, ceremonies, and expectations across all of PED
  • Assist with publishing goals and measurements for ongoing improvement and observability of the current state of value delivery at Ada
  • Improve the ability for teams to pivot on changing business needs
  • Improve predictability in planning and delivery 
  • Increase in team satisfaction as evidenced by participation, retrospectives, and other feedback mechanisms
  • 1 Year
  • Improved ability to solve complexity with teams by encouraging and supporting them to run experiments and test hypotheses. 
  • Established comfort and aptitude with facilitating knowledge development and re-use across the PED organization. 
  • Work with the ALOHA team to establish a roadmap to corporate wide adoption of agile practices

Your Team

  • You will grow your team from zero today to an appropriate number of people to help facilitate better agile practices for our teams at Ada. This will incubate in the PED (Product, Engineering, and Design) organization, but will scale outward through Ada as far as you dare!
  • Agile Team Coaches will support Engineering teams ranging in size from 5-9 engineers. We currently have 10 such teams but are constantly growing that number.
  • This role reports to the Director of Agile Delivery .
  • This role will work closely with the Director of Agile Delivery, and the other Agile Team Coaches along with the PED leadership team (VPs, Directors, Architects, and EMs) to build out a world class value delivery team.

#LI-remote
#LI-EY

Benefits
• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks
• Flexible work schedule
• Digital first, fully remote with WFH budget
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Development opportunities

About Us
Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. 

We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
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    • JestFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • FigmaDesign
    • MiroDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • Monday.comManagement
    • DocuSignCRM
    • HubSpotCRM
    • OutreachCRM
    • SalesforceCRM
    • AdaCRM
    • Constant ContactEmail
    • SendGridEmail
    • hubspotEmail
    • ZoomInfoLead Gen
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What are Ada Perks + Benefits

Ada Benefits Overview

Gravitate to your true self
We don’t expect you to be a different version of yourself at work. Come as you are, in your interview, in-person or on video. We want you to feel comfortable being your authentic self, with us.

Work anywhere
We’re proud of our digital-first, fully remote workplace. We use digital cues and signals to be attentive to each others’ diverse needs.

Take the time off you need
It’s that simple. There are no limits to having fun and recharging. When life throws you a curveball, we offer confidential support in addition to personal time off.

Love your work
So cliché, but when the love is strong, we all benefit. We recognize talent and hard work through weekly reviews, and celebrate successes in many ways.

Get paid to build
We understand how transparency in pay is important to care for yourself, family or community.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Class pass workouts, option of some morning workouts with other Owners.
Mental Health Benefits
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

An Insider's view of Ada

How would you describe the company’s work-life balance?

The work-life balance I have been able to strike at Ada while continuing to grow my career was not something I imagined possible. Benefits such as flexible time-off, access to Virtual healthcare, and an Employee Relations team have all been foundational to supporting me and my family.

Krystal

Manager, Enterprise Professional Services

What does your typical day look like?

Aside from a strong cup of Sumatra coffee and a walk with my dog, a typical day at Ada begins with reviewing my calendar and to-do items and outlining a strategy for the day’s work.

Next, I will post my daily standup notes asynchronously, on my team’s messaging channel, highlighting my goals for the day and noting any blockers I might be encounter

Eric

Senior Back End Developer, Engineering

What are some things you learned at the company?

Ada's culture of support & gratitude, rallying around each other on all levels, seeing each other as humans, and genuinely embracing change & growth makes us all successful. It has helped me grow & evolve faster than ever before. Ada has helped me learn how to counter my imposter syndrome.

Gary

Manager, Services Seller

What unique initiatives do you have that encourage innovation?

At Ada, we have a growth culture performance management philosophy that allows people to fail fast and fail forward. We promote a culture that encourages our Owners to try new things and break new ground. Innovation doesn’t come without taking risks.

Mike

CEO

How would you describe the company’s work-life balance?

The importance of wellness and health, I know that I'm am fully supported day in and day out at Ada, and am given the time off I need to make sure I can bring my whole self to my role!

Mike

Mathison

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