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San Diego, CA

Advisory Solution Consultant, IT Operations Management (ITOM) at ServiceNow (San Diego, CA or Remote)

| San Diego, CA +3 more | Remote
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The Team - As a member of the Specialist Solution Consulting Team at ServiceNow, you will significantly impact our future success by supporting our Technology Workflows product sales. In this role, you will have an opportunity to influence revenue growth for one of the company's most strategic product lines with support from sales, product management, and the executive team. All this on a team of skilled and experienced people with a focus on sharing, collaborating, and learning from each other to drive innovation.
The Role - You will be responsible for supporting the IT Operations Management product (ITOM) sales effort by using your technical and customer service domain expertise to address customers' business issues, demonstrate technical credibility and convey value. Specialist Solution Consultants play a key role in the sales process by facilitating customer discovery workshops, demonstrating the solution, aligning to business value, and gathering customer feedback for future product innovation. Strong technical, sales, and consulting skills and the ability to translate technical capabilities into business benefits are crucial for this role.
The IT Operations Management Suite is a central part of the business at ServiceNow, and the investment in developing the future of Digital workflows, automation, and ML/AI is substantial.
In this role, you will be at the center of this and play a part in impacting our future by providing innovative ideas and feedback.
What you get to do in this role:
  • Advise customers/prospects to take advantage of the ServiceNow IT Operations Management suite to solve business issues and technical problems preventing them from achieving their goals
  • Inspire with an innovative mindset by guiding the future of our ITOM solutions.
  • Take a leading role in creating and sharing best practices and content both to educate colleagues and help customers realize value faster.
  • Qualify, scope, plan and deliver customer-facing activities such as presentations, demos, and proof of concepts.
  • Promote and educate about ServiceNow technology and industry trends through public, customer, and marketing events such as conferences, webinars, executive briefings, etc.
  • Be the voice of the customer and provide feedback to help product management and engineering teams shape the roadmap and better support our customers.
  • Be the go-to person in an area of focus for market trends and competitive analysis with special skills in differentiation for our ITOM solutions.
  • Be the trusted advisor for our ITOM solutions for customers, the market, partners, and colleagues, and with a consultative mindset, coach them towards the value-based decisions.

To be successful in this role, you may have experience:
  • 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
  • Lifelong learner passion for building trustful business relationships
  • Great communication and presentation skills including technical and business concepts
  • Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels
  • Ideally, solution consulting and/or presales background in datacenters domains with understanding and hands-on experience with related tools and processes (Role open to people who have relevant experience in industries and not traditional pre-sales, solution consulting)
  • Experience installing, configuring, customizing, and integrating technologies from various domains such as Cloud, DevOps, Monitoring, Automation, etc.
  • Ability to create and influence enterprise architectures in large organizations
  • Excellent interpersonal skills, customer-centric attitude, and experience working with a diverse team

Consideration given to qualifications:
  • Experience with concepts like Public or Private Cloud, Machine Learning, AIOps
  • Scripting knowledge is a plus.

At ServiceNow we will give you the opportunity to:
  • Earn, learn and have fun in a world-class professional environment where diversity and inclusion are held high.
  • Work as part of a world-class team of technical specialists from a variety of backgrounds.
  • Work in a coaching, collaborative, sharing, and caring environment.
  • Experiment with the latest and coolest technologies.
  • Flex your creative muscles to truly innovate and provide tangible value.
  • Dream Big and achieve things you did not believe were possible.

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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