Develops advanced technical solutions for the management of networks, software, hardware, configurations, and architectures

Troubleshoots highly complex system hardware and software issues

Develops training materials for end users on the proper use of hardware and software

Develops implementation plans for software installations and upgrades to operating systems and layered software packages

Monitors and tunes systems to achieve optimum performance levels

Ensures workstation/server data integrity by implementing standard software and hardware solutions

Leads efforts to ensure data/media recoverability by following a schedule of system backups and database archive operations

Conducts advanced hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

Develops performance and security plans for computers that meet the needs of network users

Evaluates existing systems and plans long-term strategies

May coach and provide guidance to less-experienced professionals

May serve as a team or task lead

EDUCATION AND EXPERIENCE: BA/BS or equivalent, 10+ years of experience