The Walt Disney Company
Create the Tech Behind Our Magic
Santa Monica

Ad Ops Solutions Specialist at The Walt Disney Company (Santa Monica)

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Hulu is a premium streaming TV destination that seeks to captivate and connect viewers with the stories they love. We create amazing experiences that celebrate the best of entertainment and technology. We’re looking for great people who are passionate about redefining TV through innovation, unconventional thinking and embracing fun. It’s a mission that takes some serious smart, intense curiosity and determination to be the best. Come be part of the team that’s powering play.
Disney’s Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an exceptional addition to our team.
As an Ad Operations Solutions Specialist, you will report into the Manager of Ad Operations Solutions and work closely with Campaign Leads, and other sales support teams at Hulu. The Ad Operations Solutions Specialist is responsible for ensuring accuracy of ad campaign implementation details prior to launch and acting as an expert in troubleshooting data & technical platform issues. The Ad Ops Solutions Specialist also works with other cross functional teams to triage escalations and test new products in support of the Ad Ops team. The right person for this role is extremely detail orientated and has a strong eye for technical details, gets excited by technological innovation, is willing to take on new challenges, and thrives in a dynamic, fast-paced collaborative environment. If you are someone who meets this description, then this is a great role for you.
Responsibilities :
  • Review order management system, targeting instructions, campaign assets and implementation within the ad server as part of monitoring the accuracy of campaign launches with the Ad Operation' trafficking and execution processes
  • Utilize Hulu’s data-driven approach that will formulate reporting and insights into where our development opportunities are in order to foster additional training needs amongst the Operations teams
  • Organize metrics to pinpoint process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team’s success rates
  • Collaborate with Sales Ops Management to ensure all aspects of campaign planning and setup, management, and creative implementation are upheld with efficient processes
  • Serve as the first point of escalation for the Ad Ops and VX Social Engagement teams for technical support in the following categories: ad experience, platform bugs, internal/external reporting, delivery, and interactive ads on OTT
  • Field and triage day to day ad server and platform escalations; working with the Ad Platform team for resolution and providing real-time communication to the Ad Ops team
  • Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues that may arise
  • Set, manage and train on process requirements for improved efficiencies (trafficking, implementation, and escalation processes)
  • Participate in UAT testing initiatives for new ad products and feature enhancements for Advanced Operations
  • On-call support may be required for after-hours client-related emergencies

Basic Qualifications :
  • At least 2 years of experience in digital media operations with exposure to ad technology and implementation processes
  • At least 1 year of Ad Operations Experience
  • Experience within the digital online ecosystem, including familiarity with third party ad servers such as DCM, Innovid, etc.
  • Experience with multi-platform debugging and proxy tools such as Charles & Fiddler
  • Comprehension and experience in trafficking digital video and other formats, including VAST and VPAID
  • Experience with a video ad server (Freewheel, DoubleClick for Video, etc.)
  • Experience in a queue management/ticketing system such as JIRA and Operative
  • Experience with workflows involving developers, engineers, product and viewer experience teams
  • Experience on an OTT platform a plus
  • Programmatic experience a plus (DSP, SSP)
  • Quick learner and detail oriented: critical thinking, analytical and problem-solving skills
  • Comfort with reporting and using data sets for deeper analysis
  • Expert problem solving and troubleshooting abilities
  • Professional communication skills, both internally and externally.
  • Proficient with Microsoft Office Suite (Outlook, PowerPoint, Excel)

Required Education :
  • Bachelor's Degree or Equivalent

Additional Information :
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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with Nonprofits
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
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401(K) Matching
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Child Care Benefits
Generous Parental Leave
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Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

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