Ad Operations Quality Specialist
It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate, positively impact patient education and doctor-patient connections, and be inspired to build a great career.
Location: Cincinnati, OH
Hybrid Schedule: 4 days in office/1 day at home weekly
Job Summary
The Ad Operations Quality Specialist (QA) plays an important role in ensuring the quality of client digital ads. The primary responsibility will be to support the development delivery process by creating, improving, and executing test plans and performing manual QA across our digital programs. As a Quality Specialist, you will partner with developers and global/regional product owners to analyze requirements and execute test plans. You will gain an understanding of QA testing, how our sites function, the software development lifecycle, and agile project management.
What You Will Do
- Work with developers and product owners to understand product requirements and develop strategies for testing them
- Coordinate and execute testing activities
- Perform regular regression testing and post-production validations
- Partner with developers to debug and test issues in real-time
- Review business requirements, test and certify changes for production readiness
- Review and debrief end-to-end functional and integration test results with stakeholders
- Promptly escalate any issue which affects product delivery and quality of production release
- Work closely with the developers to test new features/enhancements, collaborating with them to iron out finer business requirements
- Leverage Tools to help with automated testing and proactive quality control of the websites
- Obtain knowledge of publishing platforms to assist in troubleshooting
What We Need:
- Prior related training or on-the-job experience
- Ability to learn new platforms and tools quickly
- Problem-solver and critical thinker
- Detail Oriented
Desired Qualifications
- 1+ years experience with web & product development and working with technical projects & products
- Familiarity with web technology and product testing
- Experience with project management
What You Will Need to Succeed
- Exceptional organizational skills and ability to juggle competing priorities
- Ability to quickly learn the digital products
- Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
- Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
Compensation: At PatientPoint We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location and professional experience, which can cause your compensation to vary. The range listed is just one component of PatientPoint’s total compensation package for employees. For additional details on our total benefits package, please review the section “Why PatientPoint?” at the end of this job description.
What We Offer
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint
PatientPoint® is the patient engagement platform for every point of care. Our innovative, tech-enabled solutions create more effective doctor-patient interactions and deliver high value for patients, providers and healthcare sponsors. Through our nearly 140k unique healthcare provider relationships, PatientPoint’s solutions impact roughly 750 million patient visits each year, further advancing our mission of making every doctor-patient engagement better®. Learn more at patientpoint.com.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V