Acronis Application Specialist at Merck

| Philadelphia, PA
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Job Description

 

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

 

Position Description:

 

This position will manage and further develop an enterprise resiliency component related to the Acronis Backup imaging of laboratory computer systems. The role will involve duties related to all aspects of the Acronis Backup platform, including management of the application servers, licenses, backup schedules, reporting, system monitoring and troubleshooting/resolving backup failures.  

 

The position will work with the resiliency team to onboard and integrate all our Research & Development Division instruments into the Acronis system, and further develop processes around the Acronis platform including disaster recovery analysis and planning, image verification testing for recovery, storage capacity planning, etc.  Close partnership with various IT teams and business leads will be required to support all aspects of Acronis.  

 

Detailed tasks will include but not be limited to:

  • Planning, installation, and testing of Acronis software updates on management console.  Includes close partnership with the Lab System Validation (LSV) team, updating/reviewing System Development Life Cycle (SDLC) documentation, and executing GxP test scripts.

  • Monitoring the Acronis platform for failed backups.  Troubleshoot and resolve as needed or escalate to on-site Lab Computing teams for assistance. 

  • Monitor storage utilization and work directly with Scientific Computing product team to ensure proper amount of storage is allocated.

  • Work directly with lab system owners to ensure backups meet the requirements of the Acronis system (large data files are excluded, etc.)

  • Develop and implement a process to capture backups of local databases.

  • Coordinate monthly downtime for installation of Windows and SQL security patches.

  • Manage and update both the Acronis agents and recovery boot media as necessary.

  • Manage lab computer lifecycle (remove retired clients / delete backups from storage, ensure new computers are added to backup plans / initial backups captured, etc.)

  • Develop a process to validate backups being captured to ensure successful restores.

  • Engage Acronis technical support as needed to resolve both client and server related issues.

  • Generate reports to monitor backups (failures, backups not responding, offline systems, etc.)

  • Manage Acronis licenses and work with various IT teams to reduce support costs across all divisions. 

  • Engage directly with procurement to ensure annual renewals are completed as necessary.

  • Develop and execute an Acronis global Disaster Recovery plan/SOP for each site (includes executing mock scenarios, etc.)

 

Position Qualifications:

 

Education Minimum Requirement:

  • High School Diploma

  • Preferred: 4 year degree or equivalent in Computer Science, Computer Information systems, cyber security, or closely related discipline

 

Required Experience and Skills:

  • Experience with laboratory systems and working in a GxP environment

  • 2+ years experience in managing Acronis Backup

  • Experience with SDLC processes and documentation

  • Demonstrate strong analytical and problem solving skills

  • Effective communication and stakeholder management skills to interface directly with IT teams and scientific colleagues.

  • Strong Windows support and troubleshooting skills.

  • Demonstrated proficiency in managing small to medium scale IT projects.

 

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

 

Who we are  …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

 

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.

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What are Merck Perks + Benefits

Merck Benefits Overview

Our commitment to you
We promise a Merck experience based on
a foundation of…
Culture
We are committed to fostering an environment where all colleagues
feel welcomed, respected and valued.
Responsibility
We are committed to tackling the world’s biggest health challenges by
discovering better ways to make a difference in everything we do.
Career development
We are committed to encouraging professional career development that
aligns to our business strategy.
Rewards
We are committed to offering plans, programs and resources that provide
you and your family what you need, when you need it

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
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