401(k) Implementation - Service Representative at Paychex (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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Responsibilities

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions


Qualifications

  • Strong customer service skills
  • Ability to be agile, proactive and attentive to details in a fast paced environment
  • Strong computer skills and the ability to navigate multiple screen
  • 401(k) or implementation experience - preferred


Responsibilities

Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
  • Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
  • Develops and maintains a basic working knowledge of one or more Paychex products
  • Performs data input, maintaining strong prioritization and organization
  • Documents all client interactions


Qualifications

  • Strong customer service skills
  • Ability to be agile, proactive and attentive to details in a fast paced environment
  • Strong computer skills and the ability to navigate multiple screen
  • 401(k) or implementation experience - preferred
More Information on Paychex
Paychex operates in the HR Tech industry. The company is located in Rochester, NY. Paychex was founded in 1971. It has 14831 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 108 open jobs at Paychex, click here.
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