Experience: A minimum of 5 years of service delivery management (application / infrastructure maintenance and support experience) with specific experience in managing Service Run.

Minimum Qualification: At a minimum, a 4-years bachelor's degree in any discipline
Scope:
1. NetCom Service Manager• Network (LAN/WAN/VPN)• Wi-Fi hot spots• Audio/Video Conferencing• Telephony• Web Applications Firewalls
2. Infra-Security Service Manager => Security Operation Center (SOC) tools
3. Data-Centres Service Manager• Physical & Virtual Servers• Backup solutions• Monitoring tools
4. Infra-Apps Service Manager• Collaboration Workplace (Microsoft Office 365)• Messaging• Authentication (Sign-in, One Time Password)• Mobile Device Management• Corporate Directory• Chat Bots
5. End-Points Service Manager• End-Point Management• PC Antivirus / Encryption / Backup• Printer / Scanner / Fax• Virtual Desktop Infrastructure (VDI)
Skills Required:• Should have experience of directly interfacing with client representatives and managing client expectations.• Good understanding of ITIL guidelines and practices. ITIL v3/v4 certification is desired.
oShould have proactive problem management experience
oDriven continuous service improvements to deliver tangible and measurable outcomes• Should have handled multiple applications within a portfolio across varied technologies and geographies and hosting platforms. • Experience:
oNetCom Service Manager => Background in network, telephony & conferencing technologies
oInfra-Security Service Manager => Background in Information Security technologies
oData-Centres Service Manager => Background in Data-Centres technologies
oInfra-Apps Service Manager => Background in Infrastructure and Messaging technologies
oEnd-Points Service Manager => Background in End-Points management & provisioning technologies• Strong stakeholder management experience and people management skills are a must• Strong analytical and comprehension skills.• Great listening and communication skills with good working level English skill• Creative, passionate, inspired by people and able to inspire others to act• Attention to detail and ability to multitask in an international, dynamic and complex operating environment
Responsibilities (one person job):• Accountable for Service RUN.• Meet and exceed SLA for services managed.• Single point of contact for escalations and resolution on perpetual Service run issues.• Driving customer satisfaction through continuous service improvement initiatives.• Knowledge management for the services managed.• Responsible for driving problem management.• Responsible for conducting and driving monthly service review meetings with business leaders and service owners.• Follow ITIL Practices for incident / request management (including major incidents), problem / change / knowledge management and continuous service improvement.• Work upon and Promote the group's image and resource's capability

Candidates should be flexible / willing to work across this delivery landscape which includes and not limited to Agile Applications Development, Support and Deployment.

- Demonstrated Subject Matter Expertise in the functional area
- Experience maintaining relationships with individuals in other functional areas
- Demonstrated experience successfully lead at least one project that impacted multiple functional areas
- Experience successfully leading teams on multiple projects
- 6-8 years (2 years min relevant experience in the role) with Excellent verbal and written communication skills.

In a world where change happens in a split second, our clients must master the art of balancing business transformation with operational excellence and cost reduction to protect their market leadership and safeguard their workforce.

They need the best and brightest talent to limit business disruption and foster future growth, all while striving to realize a new normal. In this context, it's our people within Insights & Data that are the core enablers to support our clients in their growth journeys. To give our clients our best and brightest, we pride ourselves on being a fast-paced, fun, ethical place to work, where the "work hard, play hard" mentality holds true. Even more important is our clear commitment to creating a diverse workforce in all areas. In fact, for the ninth time in a row, Capgemini has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute. In addition, we've been recognized as a top company for women by Working Mother Media.

Capgemini's Insights & Data Americas practice is comprised of professionals with data, analytics, and AI expertise, covering the full data- and AI-powered transformation lifecycle. Our people extend into all industries we conduct work with our clients in the areas of; data science, data engineering, data strategy, intelligent process automation, data ecosystems, intelligent industry/IoT, enterprise management, customer-first marketing, and data partnerships/disruptors (such as SAP, Microsoft, Google, AWS, Snowflake, Oracle, Adobe, etc.).

We do great work at I&D that is at the forefront of innovation. We pride ourselves as an inclusive, talented, and accomplished workforce, so please contact us to explore your fit with us.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant : http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

About Capgemini Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients' opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion.
Visit us at www.capgemini.com. People matter, results count.