Operations Team Lead, Courier Onboarding

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?
At Wolt, we’re about getting things done.
You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.
We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Team Lead in Czechia.

In the Operations Team, we focus on the courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

The Courier Onboarding Team Lead plays a crucial role in ensuring that Wolt’s courier partners across Czechia and Slovakia are onboarded efficiently and effectively. As Wolt continues to expand its operations in these markets, the need for a standardized yet locally adaptable onboarding process has become essential. This role is responsible for leading a team across the two countries, ensuring that the process aligns with Wolt's regional objectives and supports the company’s growth.

In this role, you will be at the forefront of developing and implementing strategic onboarding plans that not only enhance the courier experience, but also contribute to operational efficiency and retention. Your leadership will be key in mentoring and guiding the onboarding teams, ensuring they are equipped with the skills and knowledge to succeed. You will work closely with regional and country managers to tailor onboarding strategies that meet local needs while maintaining consistency across the region.

Given the importance of compliance and risk management in the onboarding process, this role also requires a strong understanding of local regulations and the ability to integrate these into the onboarding strategy. Your ability to use data to drive decisions will be critical in continuously improving the onboarding experience and ensuring that Wolt remains a preferred partner for couriers in these markets.

What you’ll be doing:

• Develop and implement strategic onboarding plans that align with growth objectives in Czechia and Slovakia.

• Lead and mentor the onboarding teams in the countries, ensuring they are aligned with the overall strategy and equipped to execute their tasks effectively.

• Ensure that onboarding processes are standardized across the two countries while allowing for local adaptations where necessary.

• Regularly assess the performance of onboarding associates and the overall process, identifying areas for improvement and implementing necessary changes.

• Collaborate with regional and country managers to ensure the onboarding strategy supports broader operational goals and address any country-specific challenges.

Qualifications

• Provide strategic direction for the onboarding process across Czechia and Slovakia, ensuring alignment with Wolt’s regional goals.

• Develop and maintain a high-performing onboarding team by providing leadership, guidance, and professional development opportunities.

• Use data and insights to drive strategic decisions, ensuring that the onboarding process is continuously optimized and aligned with business objectives.

• Act as a key liaison between the onboarding team and other departments, ensuring that onboarding strategies are integrated with overall business operations.

• Oversee the adherence to legal and regulatory requirements in the onboarding process, ensuring that all practices are compliant and that risks are managed effectively.

• Fluency in English.

Additional Information

The role is based in Prague.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position before submitting an application, you can turn to: Alexandra Richiteanu, Talent Acquisition Partner: [email protected] 
Please note that we do not accept applications coming in via email. Please submit your application in English via our job portal.