Operations Specialist - Account Transfers

| Dallas, TX, USA | Hybrid
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WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

  • 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
  • 2021 Most Innovative Companies - presented by Fast Company
  • 2021 Best API & Best Trading Technology - presented by Global Fintech Awards


ABOUT THIS ROLE
Job Title: Securities Processing Specialist
Location: US
We're looking for someone who:

  • Is passionate . You have a genuine passion for people and developing relationships
  • Is motivated . You're driven to be the best. You challenge yourself by setting goals, crushing them, and helping your teammates do the same.
  • Is collaborative. You're excited to work with others throughout the organization to help foster a superior work place and culture.
  • Wants to make an impact . You're looking to do amazing work. You're all about helping employees be happier at work and perform at a superior level.
  • Operates with integrity . You always conduct yourself with honesty and operate ethically. You say what you mean, and mean what you say.


What you will do all day:

  • Customer Service:
    • Work with and offer assistance to internal and external customers with daily incoming and outgoing ACAT and Non ACAT requests.
    • Be responsible for ensuring that customer inquiries are completed in accordance with service level agreement guidelines.
  • Supervisory oversight:
    • On a daily basis review and complete supervisory oversight and provides updates to seniors and management.
    • Ensures ACAT requests are processed while adheres to processing deadlines.
    • Ensure that inquiries are responded to in a professional and timely manner and escalating issues to seniors and management.
    • Familiar with ACAT regulations and industry standards that govern both ACAT and non-ACAT transfers. Able to identify documentation/processing irregularities and outline corrective measures.


A few reasons why you might love us:

  • We're a leader in the space. We've got an amazing track record of success and we foster ongoing innovation. So you get all the benefits of a proven, growing company, while enjoying a very entrepreneurial culture.
  • The team is really motivating . You'll work with people who are as energetic, smart, and determined as you are. You'll be managed by the best, too.
  • Your work will be immediately impactful. You'll be able to see your direct impact on our department. You won't be just another cog in the wheel.


And a few reasons why you may not like working for us:

  • You don't like change . This is not a job for someone who likes 'predictable'. The market is dynamic which means the work is dynamic. It's a fast-paced environment and you need to adapt to adapt accordingly. You won't be bored.
  • You're not the collaborative type . We work together to ensure the best possible solutions for our internal teams. If you're looking to hide out and do your own thing, this might not be the right spot.
  • You like task singularity . You have to be able to multi-task. If you are single threaded and have to work on a task for start to finish, you may not like this role. We need someone who can switch gears smoothly while still juggling competing priorities.


The skills you'll need to succeed:

  • Bachelor degree or equivalent experience
  • 3+ years transferable experience, preferred
  • Industry experience, preferred
  • Must be detail-oriented and focused on customer satisfaction.
  • Understanding of Microsoft office tools including Excel.
  • Experience working with internal and external clients.
  • Strong customer service and problem solving skills.
  • Ability to multi-task and prioritize while maintaining strong attention to detail.
  • FINRA SIE and Series 99 License (Must have within 90 days of employment), Series 7 is preferred.


Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DockerFrameworks
    • KubernetesFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google CloudServices
    • LookerAnalytics
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

An Insider's view of Apex Fintech Solutions

What are some things you learned at the company?

Trust in the power of failure; don’t fear it. Failure at some point is inevitable and you cannot succeed if you never take the chance! There is a lesson to be learned in each failure, and it only makes you stronger.

Colleen

Director, Business Development

What are Apex Fintech Solutions Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Hybrid work model
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Apex's 401(k) retirement plan match 50% of an employee's contributions up to the first 6% of their eligible compensation.
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Vacation + Time Off
Generous PTO
Apex's vacation policy includes three weeks paid time off for all full-time employees and up to four weeks off for tenured employees of five years or longer.
Paid volunteer time
Apex encourages employees to give back with paid volunteer time of up to 16 hours a year.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Apex offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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