Position Overview
We’re looking for an Operations Manager who’s organized, proactive, and thrives in fast-moving environments. You’ll take ownership of the systems and routines that keep our team running smoothly as we scale. The ideal person loves solving problems, creating order out of chaos, and making sure no detail slips through the cracks. You’ll keep the office operating seamlessly, support our people through key moments like onboarding and events, and strengthen the foundation that lets Mach9 move fast and build well.
This is a contract-to-hire role based in our San Francisco HQ, reporting to the Founding Business Operations Lead. The initial contract period is 90 days, with the opportunity to transition to full-time between 30 and 90 days based on performance and mutual fit.
Key Responsibilities
People Operations
Own interview scheduling and onsite logistics for candidates
Support employee onboarding and offboarding, ensuring smooth transitions
Assist with people-related initiatives such as candidate sourcing, milestone celebrations, and HR documentation
Plan and execute company gatherings, offsites, and team-building activities
Workplace Operations
Manage daily office operations, vendor relationships, and supply inventory
Handle mail, deliveries, and facilities maintenance
Coordinate with building management for repairs, access, and office upgrades
Keep the workspace organized, stocked, and welcoming for employees and visitors
Business Operations
Support other operational areas as needed, including finance, revenue operations, and investor relations
Document and improve internal processes to create structure and efficiency across the company
Required Skills and Experience
1-5+ years in office management, operations, or coordination roles, ideally within tech or early-stage startups
Strong executor: You take initiative, follow through on details, and deliver high-quality work with urgency
Organized systems-thinker: You build structure, stay ahead of what needs to get done, and keep operations running smoothly without letting details slip
Excellent communicator: You write and speak clearly, align stakeholders, and work well across teams
Adaptable: You stay calm under pressure, adjust quickly to shifting priorities, and thrive in a fast-paced startup environment
Sound judgment: You handle sensitive information responsibly and exercise sound decision-making in ambiguous situations
Tech fluent: You’re comfortable with tools like Slack, Google Workspace, and ATS platforms such as Ashby; you learn new systems quickly
Comfortable with hands-on work: You have a low ego and believe that no job is beneath you. You are willing and able to take on physical tasks, whether that’s organizing our office space, or collecting data in the field
Top Skills
What We Do
Mach9 is at the forefront of leveraging advanced machine learning and computer vision techniques to transform raw geospatial data into actionable insights to help civil engineers build and maintain infrastructure globally. Our first product, Mach9 Digital Surveyor, helps surveyors automatically extract features from large-scale imagery and 3D datasets over 30x faster than today's manual and labor-intensive drafting workflows, accelerating the development of cost-effective and sustainable transportation and utility infrastructure. Mach9 supports leading asset owners and engineering and construction organizations globally solve the toughest engineering design, mission planning, and asset management problems.
