Way offers a simple, scalable software platform that lets anyone easily create and curate brand-defining experiences
The Role
The Operations Manager will support the COO in strategic initiatives, manage internal reporting, improve operational efficiency, and lead analytical projects to drive revenue and performance insights.
Summary Generated by Built In
Headquartered in Austin, Texas, with its EMEA HQ in Paris, Way is the category-leading B2B technology platform empowering brands to unlock the power of experiences. In a world where 76% of consumers prefer spending on experiences over material goods, Way enables brands to adapt to this shift with cutting-edge technology.
Founded in 2020, Way began as a solution for hospitality brands to drive brand loyalty and generate experiential revenue at scale. Industry leaders like Hyatt Hotels, Hilton, Trailborn, and Auberge Resorts Collection rely on Way’s all-in-one experiential platform to launch unforgettable experiences — from hot air balloon rides in Mexico City to truffle hunting in the French countryside.
Way has achieved significant milestones, including a $20 million Series A funding round in late 2022, led by Tiger Global and MSD Capital (Michael Dell), at a $100M valuation. As the company continues its rapid growth, we’re seeking visionary, driven team players to join our dynamic environment, where challenges are met with unmatched rewards as we transform the hospitality and experiences industry globally.
The Role
We’re looking for a highly motivated Chief of Staff to join our team at Way. This individual will work directly with our COO and cross-functional teams to own internal reporting, lead analytical deep-dives, and help Way scale more effectively. The ideal candidate is a data-driven problem-solver with strong business intuition and a bias for action. This is a high-visibility role with significant ownership across strategic operations, revenue operations, internal tooling, and performance tracking.
Key Responsibilities
- Work closely with the COO to support high-priority strategic and operational initiatives
- Own internal performance metrics and reporting infrastructure across departments
- Build and maintain internal databases to ensure high-quality, scalable business intelligence
- Lead deep-dive analyses to inform decision-making across product, ops, and customer success
- Identify process bottlenecks and recommend scalable, data-backed solutions
- Design frameworks to track key company KPIs and strategic objectives
- Partner cross-functionally to implement dashboards and streamline access to insights
- Take on high-impact projects with little guidance and see them through from idea to execution
What We’re Looking For
- 3-5 years of experience in consulting, data analytics, investment banking, high-growth startups, or similar
- Strong analytical foundation with experience using Excel, PowerPoint, and internal BI tools
- Ability to independently structure complex problems and communicate insights clearly
- Demonstrated self-starter with grit, adaptability, and a strong sense of ownership
- Comfortable operating with minimal direction in fast-paced, ambiguous environments
- Excellent written and verbal communication skills
- Experience with SQL, Tableau, Looker, or similar tools is a plus
- Hands-on experience with HubSpot or similar CRM tools preferred
- Prior experience in SaaS, B2B tech, or hospitality & travel is a plus, but not required
Why Join Way?
- Attractive salary package commensurate with experience and skill level
- Comprehensive healthcare coverage and other benefits
- Opportunities for professional growth in a fast-paced tech environment
- Stock options that offer a stake in our success
- Modern office located in the vibrant city of Austin, Texas
- Annual stipends for hotel stays and travel, allowing you to experience our partner offerings firsthand
Top Skills
Excel
Hubspot
Looker
PowerPoint
SQL
Tableau
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Way provides a SaaS platform to hospitality and real estate companies enabling them to launch peer-to-peer experiences.
Leading brands and independents like Bunkhouse Group in Austin, The Little Nell in Aspen, Life House Hotels, Auberge, and countless others leverage Way to drive revenue and build brand loyalty.
In the future, all brands will be known for the immersive, real-world experiences they provide, and Way is the infrastructure that is powering this transition.
Gallery
