Job Title: Operations Manager
Location: New York, NY
Company: TopView Sightseeing
Compensation: $75,000-$85,000
About Us:
TopView Sightseeing is a leading tour company in New York City, offering hop-on hop-off bus tours, boat cruises, and sightseeing packages to visitors from around the world. We are dedicated to delivering memorable, high-quality experiences to every guest.
Job Summary:
We are seeking a hands-on and organized Operations Manager to oversee the day-to-day activities of our sightseeing tours in New York City. This role is responsible for managing schedules, coordinating staff and fleet operations, and ensuring excellent customer service and safety standards.
Key Responsibilities:
- Oversee daily sightseeing bus tour operations
- Manage and schedule drivers and support staff
- Coordinate with customer service and sales teams to ensure smooth tour execution
- Implement and uphold safety and quality standards
- Analyze operational performance and implement improvements
- Resolve on-site issues and emergencies in real time
- Prepare daily and weekly operational reports
Qualifications:
- 3+ years of experience in operations management, preferably in tourism, transportation, or hospitality
- Strong leadership and organizational skills
- Ability to work in a fast-paced, dynamic environment
- Excellent problem-solving and communication skills
- Familiarity with NYC geography and tourism industry is a plus
- Flexible schedule - mandatory weekends and holidays
- Ability to commute to our office next to Bryant Park
Benefits:
- Health and dental insurance
- Paid time off
- Opportunity to grow within a fast-paced, expanding company
- Complimentary access to all tours under our company umbrella
What We Do
Powered by in-house technology, TopView Group creates one-of-a-kind experiences for everyone around the world. Our rapidly growing portfolio of products includes: hop-on hop-off bus tours in NYC and London, special events such as Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, Attraction Pass, and software products.
